Mercure Dartford Brands Hatch Hotel & Spa

Most things here are great,nice hotel with great facilities

I was charged for the car park £10-00 even though I registered the car for my 1 night and was parked in a disabled bay as I am a blue bade holder bit dissapointed with that

Room was great although would have preferred to have been told about the room change before it happened as I had checked when booking in if I would need to move. Also no facility for invoicing as storm had knocked out the computers - still waiting for this to be emailed on to me. Breakfast was fine but couldnt book in for dinner as you were fully booked.

Additional parking charges - this should be covered in the cost.

Ideal location for our purpose, practically at the main gate of the Brands Hatch circuit (here for a bike Trackday). The receptionist was superb; efficient, friendly, accommodating and couldn't do enough, a real credit to this establishment, will return just based on this. The staff at the restaurant were attentive and again, did their best to rectify a food order gone wrong, without excuses which was appreciated. The head staff was simply fantastic, and again a credit to this hotel and so was the table runner/ waitress. The bar is always a pleasure to return to, as it is a mini-museum. The bedroom was spacious and quiet, shower is very good and toiletries are provided. The hotel has a sauna and steam room, changing rooms with lockers plus a swimming pool which are all well maintained.

Parts of this property are lacking maintenance. Our room had heavily stained carpets and sealant needs replacing in the bathroom, which are minor points compared to the rest. You pay £10 per vehicle to park here for the night. The food was poor in the restaurant, it was too basic and expensive, I would have expected better quality and fresh ingredients for the price.

nice hotel with great facilities comfy beds nice clean rooms very spacious!

location is not so easy to get to & not much to do around the area.

Goof facilities, staff was very helpful, comfortable beds, well heated and well-sized rooms

Location - not much availibility for food/shops outside (outside of your control)

Close to where I wanted to be.

Charging for parking is an outrage!! The TV signal was annoyingly intermitent.

We had a privilege room and it was really nice. Perfectly situated as we could see the track outside of our window. Food was good. It was quiet enough in the room but we were there for the superbikes so quite like the sound of bikes rumbling past.

Just a couple of things. Could do with a toilet brush in the bathroom. Also I see other reviews saying about the service etc. To be honest I think the staff did their best. I picked up that they kept having to run from bar to restaurant etc back and forth. The hotel could do with employing more staff, it's not the existing staffs problem they tried their best I feel.

The location and facilities were amazing. The pool and sauna were very relaxing. The food was nice and the staff were very attentive.

The mattress on the bed was very uncomfortable. You can feel the springs through it. Not much staff in the spa, so was unable to book a treatment.

Literally at brands hatch race circuit so if you're there for an event like I was then you have about a 2 minute walk. Restaurant / sports bar open in the evening. Food was OK. Not stunning but not bad at all. Pool table and tv's in there. Room was great. Massive. I think they may have given me the better bigger room but it's available as a £15 upgrade. Really comfy bed and nice shower. Don't know about the spa as I didn't use.

There is a charge for the car park but it means your car is watched and safe. I was not actually charged anything so I'm not quite sure how it works but it's a tenner a night.

Spacious room with excellent shower. Comfortable bed. Staff were amazing, in particular Esther at reception who was so welcoming and cheerful when we arrived.

Sticky patch on carpet in bedroom - could do with a going over with the carpet cleaner.