Crowne Plaza London Ealing, an IHG Hotel

Crowne Plaza. Ealing. Where do I begin? Well, it certainly put the Crowne on MY Plaza. Walking into the foyer was an unforgettable experience, brings to mind words like "opulence" and "sumptuous". It made me feel young and alive again. The gentleman on the front desk was absolutely smashing. Walking up the stairs I was met with a most pleasant room. As I opened the door it felt like opening the door to a new chapter in life. A new me. Who would I be tomorrow? Where would I go? The opportunities, endless. Beds were extremely adequate. And good sized mugs too. Some of them can be very small.

The onsite parking wasn't at all free as I was led to believe. In fact it was rather a lot to pay. To think I could have had 3 Pret A Manger's or 4 McDonalds Meals for the same price as simply leaving my car on a road somewhere.

We would liike to thank Ana, Corina, Pedro, Soab and Newton for their excellent service. They are a real asset for this hotel. Top service, and very friendly. They realy make you feel comfortable. Our compliments to them! And we enjoyed having dinner here.

We manged without it, but (a tip for improvement) during breakfast there were no saucers under the cups and the fork, knive and spoon were in the napkin, so when eating you had to put them on the bare table. We would have liked an extra paper napkin for that. And while we are at it: we missed a small trash bin on the table.

Room was clean and comfortable. Staff were very helpful and friendly. Restaurant staff were fantastic and so helpful, daughter has ASD and has issues with textures. Very handy for the tube, but a little far from central London via tube.

The air conditioning, it was needed as we couldn't open any windows and it was 30/31° in London the weekend we visited, was very noisy and despite the quality of everything the toilet roll was very cheap. I know it's only a very small thing but just wasn't in keeping with everything else and was therefore very noticeable. From photos on website I did expect a larger room with a proper bed for my daughter rather than the sofa bed, but it was comfortable.

The staff were very helpful and friendly. Breakfast is varied and good. The family room pull-out sofa bed is not very comfy I'm afraid but the room was clean, if a little dated. The location was picked for Wembley Stadium but please be aware although less than 20 mins drive. The taxi service recommended by the hotel is £25 there and £25 back, they were locals so knew shortcuts and couldn't do enough to find us when picking us all up at midnight. From Ealing Broadway train station you can expect to pay £10 there and £10 back. So for that reason alone, I am afraid I will not be staying here again if I go to see an artist at Wembley unless I can find a cheaper alternative to taxis. The hotel is very quiet we stayed at the back which overlooks the gardens of the residents who live there.

cheaper transport to and from Wembley Stadium. Better quality pull-out sofa bed, Modernise the decor in the bedroom

Spacious, tastefully designed room and bathroom: everything to hand and all impeccably clean and in good order. Beds and bedding extremely comfortable. Breakfast plentiful and good variety of choice. Well appointed hotel out of town, but with good transport links to the West End and close proximity to Central line tube. Very pleasant, helpful staff.

The morning coffee at breakfast was disappointing. Unfortunately, a room above ours became very noisy from late evening until the early hours and I was forced to report it the next day. Luckily, the guests were checking out that day, so it didn't happen again. Receptionist on duty was most helpful.

Room was spacious, well lit, working safe, goof shower room. Comfy chair was comfortable. Breakfast was OK, but hot dishes were a little dry due to hot plates and heat lamps drying out food. Bread needs improving, as poor offering, only whole, some colored loaf, and bland factory wholewheat? Fresh cold cheeses and meats very poor. Breakfast room was spacios, and clean. Had one evening meal, which was good, although a little slow in serving. Location is just opposite the metro station , hanger Lane, accessed by the subway. Staff were very helpful and courteous.

Improve breakfast offerings

I liked the hotel in general, having very kind and eager to help receptionists and a very good cleaning service, doing the job conscientiously every day. The family room we stayed in was large, also having a large bathroom with shower and bathtub. A plus was the fact that we had daily coffee, hot chocolate and bottled water in the room. The restaurant offered a hearty and varied breakfast, so we were all satisfied!

Perhaps a suggestion, not a criticism, would be to offer fresh vegetables for breakfast.

Friendly people. The Hotel is very close to Metro Hanger Lane which is in metro zone 3. The traffic outside is noicy but acceptable. There is a restaurant in the basement serving standard food. The is a Lidl 1km north and close there is 2 Persian restaurants and a pub which had happy hours for beers then we were there. There is also a Polish supermarket. The beds was very good and they fixed the fridge for us so we could save cold items. In the corridor there was a ice cube machine.

The Breakfast was ok. The hot dishes was good except for the bacon. The bacon should be well done but was only little cooked. The bread was of low quality. Only one sort of simple salami and ham. If they invest in better cold dishes and bread and cooked the bacon better the breakfast will be fine. I missed bathrobes. The free internet was slow.

The staff were excellent. Specially at breakfast- Mrs Soad was extremely committed and was on her feet the entire time to make sure we got the items needed. Have yet to find another waiter like her. Even the staff at reception desk were great. It was a religious event for us and the hotel did a great job.

Breakfast was bare bones... I wish they had bagels, cream cheese . The sunny side up eggs were prepared ahead of time and cold. Even the omelletes were cold... The cost of breakfast was over priced!!!!

The room space is excelent as also were the beds . Really confortable beds , which was everything we needed at the end of a day exploring London . Spacy shower and also a bathtub with tv . Breakfast was nice and stuff is friendly and helpful . A good location near the tube ( Hanger Lane ) . Very silent Hotel , were there for 7 nights and never heard noise . The stuff was helpful and nice . For sure will stay there again if i visit London .

The distance from the center of London . Despite the proximity to the tube , it still is a bit out of the center of London .