Pool near the room

bestial attitude towards the client : 1) Booking was placed 4 months before the trip. They cancelled 3 of 10 days 2 weeks before the trip because the few uknown groups arrived. I've been forced to move to another hotel. 2) I've been forced to cancel the second part of staying due to double price of the real value of the room. I've cancelled the booking with booking.com and struggled 1 hour to get my money back. Terrible!

Al Bustan is an amazing palace-style hotel. The service and staff are impeccable. The grounds are manicured and feature three large pools. There is a large private beach with plenty of parasols and sunbeds. The hotel caters mostly for European guests, but there are also many locals who come to restaurants after sunset to celebrate Ramadan. Non-Muslim guests need to be aware that during Ramadan Omani hotels are not allowed to serve any alcohol in outer spaces. When coming here expect peace and quiet and no partying of any sorts.

Deluxe rooms are quite small and a bit dark in design. This may not be to everyone's taste. A much better value for money are pool-side junior suits which cost a small extra to upgrade from deluxe. Another important downside is that, like pretty much everywhere in the Middle East, guests cannot use messengers to make calls when connected to WiFi. E.g. Whatsapp calls are technically blocked by the network. Whatsapp messages do get through. In order to make a messenger call one needs to disconnect WiFi and get onto mobile data roaming. Last, the sea is not clear and the water has lots of green vegetation. Very few guests swim in the sea and many use the pool instead.

The hotel building justifies the word "palace" in the name - it is breathtaking. The hotel was built a while ago, the interior does not look particularly modern, however all spaces are beautifully decorated, all are impeccably clean and the rooms themselves are very cosy and in great shape. Excellent quality of breakfast, generally dining experience was very good (although one of the key restaurants, China Mood, was closed for renovation). Special thanks to Ali Al Wahibi and to Raju Sonar at Al Khiran restaurant, who went extra mile to make us feel welcome; I have to say however that all staff were very friendly and helpful. Sporting facilities at the hotel are very good and the pools are a joy. The Spa deserves a separate mention - it is housed in a separate building of traditional middle eastern design, is very well organized and offers a great variety of treatments.

My choice of room rate did not include meals, not even breakfast. That was my own decision, however in this particular case it was perhaps a wrong decision not to include meals in the rate - the quality and choice of meals were excellent, but they were quite expensive to pay for on the spot. My advice to all who choose to stay in this excellent hotel and to rely on hotel meals (which, as I said, you would not regret) is to opt for the room rate which includes breakfast and perhaps also dinner.

Breakfast buffet was fantastic, dinners were excellent. The grounds were clean, well designed and nicely maintained. Service people were friendly and helpful. The lobby was spectacular and an amazing place to relax, read, and absorb the vibe.

The calmness, the gardens, the staff, the breakfast, the rooms and beds, the lobby.

The elevator didn't work and took them more than 3 days to fix it. There was only one elevator working for the whole hotel. The shops could have been better also the pools could have been better!? Housekeeping should be more hygienic and cleaner. There should be more electric plugs in the room. Also, the shower was a disappointment. Water pressure was low and some things need maintenance. The lighting of the room should be more studied! The lobby should have service!

Al Bustan palace is a legacy hotel in an exceptional location and facilities

nothing from a Ritz-Carlton brand and don’t know why it is a Ritz

The location was fantastic. Near Muscat but by the sea. The property is expansive and to a high standard of decor and comfort

The prices of dining out are expensive.

the breakfast was really good and so much choices and the pool looked great although i haven´t been in there, we only swam in the sea...the room was good, not very chic but clean and big enough

the only thing which was strange was, that often the beach was dirthy also two days in a row with plastic and i thought, why do they not clean the private beach every evening...that could be managed better, but everything else was excellent!

The building is very iconic and although the rooms start to be very dated, they are kept rather well. We had two standard connecting rooms and one of them was upgraded to a junior suite, allowing us to have plenty of space with our baby. Staff at the reception and the concierge were attentive, helpful and friendly. The resort has a magnificent and vast garden: plenty of well managed greenery. The spa is unique and an absolute must try. We enjoyed dinner each evening at the pavilion, by the beach. Food was good and staff very friendly.

The pillows on the sun beds were soaked in water and each time we sat down on them we would get totally wet. I was a bit disappointed by some staff (not all!) at the breakfast restaurant: it felt like asking for anything was bothering them. After 9:30am the breakfast buffet is left untidy and half empty.

EVERYTHING about the hotel was 10/10 ... I just wished their restaurant service didnt close between 3.30pm to 6pm

Nothing to dislike about the property but for the first time since i started using booking.com, they gave me rates over 60 percent higher than the hotel standard room rate ... I felt cheated. But booking.com policies werent favourable so had no alternative option's