This was our second time staying in this hotel and we are very pleased to say the least. The location is very good. There´s underground parking available at the hotel at a charge.(I´d definetly reccomend) as it´s impossible to find a aprking spot on the street. Rooms: separate bed room, livingroom, kichen and bathroom. The workers work outstandingly hard and are very polite and helpful with any queries you might have. We appreciated the Happy hours in the bar. Thank you. We will definetly return again for our third time.

The hotel lived up to our standards, bar the missing AC that was definetly needed as it got very stuffy and hot at night.

Club Casablanca is very well maintained. We liked our room which was just as we asked for on the "special requests" section of the booking form - we were given a room on a high floor which faced on to the street (Calzada Martianez). It had a lovely big balcony and the room was well-furnished. A bottle of water was provided on arrival and kitchen was stocked with all essentials.

The only thing that was lacking was air conditioning (only a ceiling fan in the bedroom, nothing in the living-room). We weren't there in high summer so the ceiling fan in the bedroom was fine, but it would have been better if there also had been one in the lounge of the apartment.

All of the staff were great and loved the pool. Good location and public facilities.

The WiFi was very poor. The kitchen was a little tired. The laundry room didn't have sufficient machines for the number of users. We really didn't enjoy the 'entertainment' but maybe other people do. Not happy paying for the room safe at 1.50 euros per day. This is normally free.

great position close to city and shopping center. possibility to eat breakfast and dinner at place and a nice bar also. Small warm up pool with lifeguard. Possibility to play billiard and green ball. Waiters (specially Giovanny) and ladies at reception where helpful! Will for sure go here again in future since rooms have all needed equipment and great view from balcony also

hotel parking costs 5 eur pr night - so we choose to park on street instead. Bar announced cocktails are too sweet so choose to stick to regular made mixed once!

Staff are friendly, well-trained and hard-working. Many of them have worked there for years, Reception staff are very helpful with local information. The apartment complex is one that many guests return to year after year. It is a little old-fashioned but provides a safe, comfortable environment and is suitable for family groups, couples, single travellers and anyone not looking for exciting night-life. The complex is on the higher level of Puerto de la Cruz, accessed by a lot of stairs or a long hill walk but taxis are not expensive. There are bus-stops nearby to visit La Orotava, La Laguna etc

The coffee at breakfast! Bears no relation to what you get if you order a cup of coffee any other time. Some apartments get no sun on balcony (but in December that is understandable).

The room was huge! Big bed and great bathroom. Everything was super clean! Big balcony! The hotel has parking, where you have to pay 5 euros per day. We didn't have breakfast there. we recommend to go to Lago Martianez, which is 10 min walking. Be careful because the hotel is in the top of a mountain, and is difficult to go walking to the closest beach if you a with older people.

From the pictures, we imagine that we could use the gym, but no. It is payed apart from the hotel. And it is not inside the hotel. It is located beside it. So we got a little bit disappointed about that. Pool is closed at 8pm.

Great hotel, very friendly staff, the place was spotless, would definitely recommend to everyone and would definitely stay again

Great location, apart from being at the top of a very steep hill, no good for anyone with walking difficulty/wheelchairs. Taxis are available for a few euro to take you to and from the hotel to the town

The place has a whole, was very clean, staff where friendly and helpful The rooms where,lovely and clean.

A bit noisy, road noise

Silent, there was not many visitors :). Good view from the balcony of the apartment (El Teide). Well equipped kitchen. Friendly recepcionist. Place to park your car (5 eur for night). Free wifi which worked well. Close to shopping center.

Cold pool which is closed too soon. Cleaner didn't sweep the floors. Smell in the wardrobes. Parking spaces - if you are not a good maneuverer, you may be in trouble :) Hotel is situated on hill - so be prepared to walk stairs.

The crew staff, especially at the reception was very helpful. The apartment was very big The apartment and all the area of the hotel was very clean. The breakfast was nice.

There isn't air condition in the apartment, only ceiling fan in the bedroom and it wasn't enough for the rest of the day.