Nice spa. Nice gym. Nice breakfast. Great staff. Good bike storage facilities.

1) 5* hotels in Tenerife have moved on from this. Everything is a bit dated (twin beds! / below avg bathroom / small balcony). We paid the same price for 4 days in a newer 5* hotel on the island, and it was a different world (room 2x larger / hot tub on balcony). 2) The town (Puerto de la Cruz) isn’t very interesting and it’s a 2km trek to get there. Coming back to the hotel is a BIG hill (9-10% gradient). 3) Weather on north of Island is REALLY different to the south. Would never stay in north again…

First time to Tenerife. Hotel has a spa vibe, beautiful decor and walking distance into town. We chose half board. During the day it is common to see the clients in their hotel robe and slippers at the front desk, main pool and walking to the spa. It is so relaxing.The spa has a great gym, pool with a waterfall, 2 saunas and a large steam room and treatment rooms. We ate very well. Favourite was the garlic prawns. Even my tuna sandwich overlooking the main pool was so delicious. If you want to go away alone, it’s cosy and private. There are garden benches overlooking the pond. There is a pair of black swans who will soon become parents. The pond is full of fish and the lush mature tropical grounds are very healing. I was mourning a recent loss, and for me it was all about swimming twice a day, reading and a daily steam.

Atmosphere of a Grand Hotel (portier, welcome drink, everyone is very polite), Extremly comfortable bed, Excellent selection in breakfast. Very nice and neat garden, also around the spa area. Friendly and helpful staff (even if they don’t understand a word). Room service was exzellent as well. And the best thing ever : heated water beds in the spa area! Amazing place to rest and relax the muscles and mind !

The room I stayed in had a slighty moist and “old smoke” smell (smoking is obviously allowed on the balcony ). My Room was connected with another room where other guests stayed - at night I would see the light of the other people shining through the door slits, also I could here them very well… Bread , especially croissants and pastries in the breakfast could be freshly baked. Gym closes very early (7 pm). Many things are very oldfashioned e.g. all those colourful lights in the garden destroy a little bit the beautiful botanical atmosphere the garden could have. Most of the staff does not speak a word english. Unfortunately due to corona some of the spa amenities were closed , couldn’t try the hammam for example .

From the moment you arrived, you are given VIP treatment. Fresh juice, explanation of facilities. Spacious, clean and relaxing. The breakfast is amazing compared to most European and American complimentary breakfast. Staff was always very attentive. Post Covid, US hotels started skimping on housekeeping. This hotel provided housekeeping everyday and even turn down service at night. The spa was perfect. It was never crowded and was always clean. It had a therapeutic thermal circuit, many pools (no kids), and spa packages( did not use). Overall I will come again.

The only thing I wish it had was an affordable transportation shuttle service to airport. The public bus is about $4, The taxi is $40, this Hotel was $105. Maybe offering one way transportation to airport North at set times ,at a reasonable price would be helpful.

All the stuff is really very sweet and kind. Amazing cleaning team. The room itself is comfortable and spacious. Late checkout (3 pm) was made for us with any additional questions and free of charge - it’s really nice. Gym is ok. Territory is very green and well-groomed.

Breakfasts are very-very bad. Everything wasn’t tasty. A lot of food wasn’t fresh and served like 2 days in a row. Not rich choice. Vegetables are not eatable at all. Wi Fi is terrible. It almost doesn’t work at the whole territory. Amenities are really old. But clean)

The most wonderful staff! Good breakfast. Comfortable rooms (although a bit small, everything was there to detail, clean and well taken care of.). The Asian style garden is not so big, but gives an important extra value to the experience for me. I felt welcome and would come again probably

It’s quite a steep walk to come back from the Center, so better take a cab (no worries, it’s cheap). The Spa Center feels a bit outdated (saunas, indoor pool, …). The Spa staff are super friendly though.

Breakfasts were very bounteous staff very friendly with greetings to our toddler. Spa was good, ice room and sauna and Turkish steam room in cosy hexagonal rooms, but we never found more than one or 2 people in each food and service in the 3 restaurants was good Room service was excellent food and on time We stayed last week of March when weekends get busier but 3 lifts coped well never any delays.Plenty of staff always friendly Got a genius discount prepaid from booking.com Beautiful pool and gardens and toddler pool all heated. Weather was around 27/28Degrees during our stay

one chef for omelettes and pancakes slowed things down at peak times very little to complain about really our flight from the south was in the morning so had a free ( as inclusive) breakfast in the room at it's earliest slot which was 0700 which could have been a little earlier.

This feels like a hidden gem. The garden and grounds and pool areas are absolutely stunning and so well maintained. I used the gym and spa and loved the services. I had a great massage, and enjoyed the different saunas and pools. Their lobby bar has a classic oriental theme that feels rich. Do not miss visiting the elevator landings of all the floors. Each landing is themed with a collection of a famous Spanish artist, which is a curated treat. Overall, was a great experience.

The rooms are ever-so-slightly dated and are due for a re-vamp soon. I didn't mind as the balcony overlooks the stunning gardens and pool area, with the occasional wild parrot flying past. I had a highly negative experience when a maid ignored the DO NOT DISTURB sign on my door and barged in on me whilst I was showering, causing me to startle and fall and sprain my wrist. I reported this to the front desk, but they didn't seem too concerned. Mistakes happen I guess, but mine caused me severe pain and medical bills.

One of the best hotels with relaxing atmosphere and nice on site restaurants. Pet friendly. Rooms were big and beautifully decorated. It's a great location too, nice walk downhill to the center of Puerto de la Cruz. Beautiful views at Mirador de la Paz, 10mins walk from hotel. Staff were just excellent! Especially reception, food and beverage and housekeeping. You made mine and Daisy's stay just perfect. Great breakfast too at the terrace of the pool garden. Thanks for all the great care and holiday vibes! We hope to be back again soon, then for a few days longer:)

Nothing, everything was superb.

Beautiful garden and spa area. Spacious room with nice view. Excellent cleaning and service. Very nice selection at the breakfast and relaxing to sit outside in the garden. All the staff very friendly. Good restaurants for dinner as well - the tiramisu was the best we have ever tried.

The water in the spa pools is a little too cold - A few degrees more would have been nice. Its about 20 minutes walk to the city and the beach and its uphill all the way back to the hotel but there is a shuttle service. The rooms are not very soundproof. Saturday night there was a concert/disco nearby and it was like having the music in the middel of the room even with doors and windows closed.