Very nice hotel, great breakfast/dinner.

Although close to downtown, but appx 100m above the sea level. Lots of stairs to get there. Parking around the hotel is not easy. Restaurant can get very busy during breakfast and dinner. Smoking is permitted on the balcony and windows are mostly open due to the lack of air conditioning so if anyone smokes in the rooms around you, it's like living with a smoker. This is also true for the pool area. They also smoke in front of the restaurant window and at the hotel entrance. And a lot of people do smoke. It is almost impossible to find a smoke free area in the hotel :(

I loved the hotel, staff is something apart, always nice and kind, I just recommend them to change the matters for a softer one. The hotel is very nice, well kept, food is good (just need different option every day), Even with my comments I give them 10.

The noise from other people, unfortunately we can hear other people's noise all the time, even at night. People have no common sense to think about others.

Everything was perfect. We felt very welcomed. Perfect for a family vacation. Our 2-year old son enjoyed every second of our stay. Breakfast and dinner were always with lots of options and so delicious. Great location and since we visited in June there was always a free parking space on the street.

Again a super week at Masaru! We go to to Masaru every year, we love it. The apartamentos is nice and very clean, the staff is kind and helpful, they solve everything you ask for your comfort! They are very fexilble. The food is exellent, delicious and plenty, various dinner, good cook and smiling staff escpecially proffessional Tino Alvares. Beautiful outlook from the apartamentos, either the garden or the ocean or the Teide mountain view! Wifi worked well. Nice pool with lovely Green garden. Good walking area, few minutes walk to see the sunset into the Atlantic Ocean. We will go back again as soon as possible! Masaru does the best every year! Thank you and see you soon! Aniko and her family.🌝

Everything was good!

The hotel was perfect for us (2 adults and an 11 year old). From the front desk staff to the cleaning team to the bar staff, the whole staff team was so warm, welcoming and helpful. Our apartment was spacious and spotlessly clean, with daily visits to clean from the staff. We had 2 balconies with beautiful views out to sea, and the kitchen area was well-equipped for self-catering (except there was no kettle). The bed in our room was extremely comfortable; the pull out bed in the lounge was perfect for our daughter, who slept comfortably all week. We had plenty of wardrobe space and a nice dining table and chairs to sit and eat at. The bathroom had a shower, 2 wash basins, a toilet and bidet, and we were provided with shower gel, soap and a shower cap, as well as lots of fresh white hand and bath towels. We had breakfast included in the room price and there was a wide variety of buffet-style dishes to choose from; we paid for evening meals there a few times too and they were also varied and very tasty, as well as great value for money. The pool area was really lovely: clean and full of beautiful trees and flowers that offered shady spots to lounge in, as well as lots of loungers to relax on around the pool; the pool itself was heated and a great size. There were always loungers available (as well as towels for hire) and the poolside cafe offered a nice variety of drinks, snacks and light meals. The evening entertainment was relaxed and family-friendly. The walk to the beach at Martianez takes about 15/20 minutes, but it is a gorgeous walk and there are lots of cafes and shops en route. We would definitely stay here again; we needed relaxation and this was the perfect place with a lovely atmosphere.

There is very little to criticise about this place, but a kettle would have been great in the room (we used a pan to boil the water). We stayed on the 4th floor facing out to sea, so it was a little noisy at night with the bars/cafes below. However, we popped relaxing sleep sounds on Alexa on our phones and that did the trick!

We had a great 4 night stay here over the Easter holidays. The hotel is a bit dated, but this is more than made up for it's positives: the heated pool and pool area is lovely, the rooms were basic but spotless and comfortable, the staff were very helpful and efficient and the food for both breakfast and dinner was great, with fresh fruit and salads available. The half board option is exceptionally good value. We found parking easily on the street just outside the hotel and enjoyed walking downhill into the main town (5 euros in a taxi to get back). The kids loved the play area just behind the hotel (doesn't belong to the hotel) and the mini golf around the corner near by looked good, though we didn't have time to go there. There are lots of shops (including a supermarket where you can buy 8l bottles of water), restaurants and bars nearby. We asked for a quiet room and were given one overlooking the pool which was perfect. We recommend the walk to Bollullo beach.

The only improvements would have been to have a bit more variety of entertainment (it was the same man each evening when we there), and more for the kids - a games room of some sort would have been brilliant.

Our room was a very spacious (503) and fantastic view of Mount Tiede and pool view. The staff were fantastic, checkin was easy and fast, same for check out. Towels to hire (€10 deposit each towel - fully refunded on return of towel), great location. Great choice at the buffet. The staff remembered the times we ate and had our table for 9 ready. The pool area, plenty of available sunbeds, big pool. Clean pool area. We would not hesitate to repeat our stay and recommend Masaru.

The only two down points were no air con in rooms and no on site parking. Everything else was fantastic.

Very Clean Apartment and well maintained by staff. Great location and close to amenities, direct route into Puerto. All staff were friendly and helpful. Popular pool culture for families. I got a bath and shower which is a lovely surprise.

Beds were so uncomfortable that we had to sleep on the sofa. Constant construction works at this time for renovations downstairs, and a rather loud street noise at night. Breakfast Buffet was not flavour some at all in comparison with other local hotels and did not encourage me to try a dinner. Unfortunately beds and food are the big swing for me personally.

nice room with nice view, nearby restaurants and bars, parking available outside the building, banana trees in the garden, staff very helpful

the lift is very slow, no English channels

Location ia nice. There ia a bus stop 8 minutes from the hotel, which is going to the both airports. Location is 15 min. From the coast. Alot of restaurants and shops around. View is nice, rooms clean. There is a kitchen, balcony, mini fridge, microwave in the room.

We booked 2 beds, and got 1 single upon check in. Receptionist apologized, and gave us another room, with another single bed. We needed to come again down to lobby to ask for 2 beds, which he said, he is not sure which rooms arr prepared as 2 beds. So on 3 attempt, I found one, as I was going up and down to open empty rooms.