The hotel was very posh and classy. Great ambience and settings. Very comfortable and spacious rooms and I also had a balcony with some views towards the mountains. The check-in reception staff were excellent! Very welcoming and polite, thorough in their work and helpful.

A few of the restaurant staff members were slightly rude as they were in a rush. The breakfast selection is very basic - not intercontinental and also does not offer very much variety outside of the basic buffet.

Location - absolutely perfect , 5 minutes from the town station, plenty of shops along the way. With a co-op just down the road which was ideal for drinks and snacks for the day out Staff - incredible friendly , always happy to help, provided me with the correct charger , offered me a breakfast box as I was leaving the hotel before breakfast begun, offered to put the spa on early for me on my last day. The staff in this hotel are nothing short of amazing , forever smiling, always happy to assist and make the stay welcome Hotel - very clean and tidy, room was a single room, very modern and everything I needed Would definitely stay here again

great breakfast,great location-in the center

the temprature of the water was not stable when having shower,probably many hotel guests had shower at the same time.didnt give so much attention as we enjoyed our stay:)

Everything perfect. Top tier service. Exceptionally friendly and helpful staff. This is the peak of hospitality. Far better than most 5-star hotels. Next time I'm in Grindelwald, I will most definitely stay at Eiger Mountain Resort again and again and again. You won't find better service, comfort or convience anywhere else. Conveniently located about 5 minutes walk from the train stop. Superb breakfast with lots of food options to choose from. Superb.

My only (small) critique is that the beds weren't firm enough to my liking.. but that's just my personal preference. Everything else was top excellence. Great boutique hotel.

Hotel is in a great location. Breakfast was great and since it runs till 11am, you can take your time to enjoy. My friend and I each had a single room and the rooms are clean and spacious with a nice little balcony to sit and chill. Free mini fridge/refill is quite generous of them given the high prices in Switzerland. Lastly, the staff at this hotel are some of the nicest and most helpful I have encountered in my years of travels.

Not a fan of the shower set up. I think they want you to take baths instead 😁. The bed is a bit squeaky but not a big deal.

Perfect location, central to everything. Interior looks nice and authentic, nicely refurbished building. Staff is very friendly and genuinely motivated. Rooms are well designed and comfy. Restaurant is also a good option to try.

Location of our room within the building was a bit bad luck. With staircases and the luggage storage just outside it seemed to be not the most quiet place during early morning hours (slamming doors, talking hotel guests, luggage on the stairs). Also, be prepared to drive your care carefully to the outdoor parking place, which is uphill behind the hotel at roof top level. In our case, the parking was fully occupied (although we could not make any upfront reservation) and got the last garage place offered (which was an adventure again driving down the care into the underground).

Breakfast was amazing, fresh and tasty and great. Staff was very very friendly, and helpful (thank you Melanie!). We stayed at a suite, which was lovely, and spacious and beautiful. Loved the coffee and cake in the afternoon, the small personal touches, the free minibar and snacks.

The view from the room was to the parking lot, on the ground level, which was not great. We had a nice balcony. The only thing we found lacking was the total lack of privacy in the bathroom - which is open to the room and one cannot take a bath or a shower or brush his teeth in private.

Access to the car park was a bit of a challenge, a very narrow steep lane by the side of the building. But once parked, the hotel, room, facilities and dinning exceeded all of our expectations. Diana, the receptionist for the Spa area was friendly warm and informative and helped with all of our directions and local information. The booking in and out was seamless, the staff were brilliant. Our room was a suite with balcony and was more comfortable than home. I would love to have the chance to return there soon.

only the fact that eventually we had to leave. We would have loved to have stayed longer.

Staff were incredibly helpful, location was perfect and the buffey breakfast was amazing.

Cleaning, locations, and activities around the hotels.

Price, and Mostly the horrible behaviour of Petra who served us for breakfast.