Great customer service! Staff were very attentive and responsive. Before arriving, Chloe was prompt to respond to queries about the spa booking. Spa and massage were amazing too. Staff also surprised us with welcome fruits and cakes! Hoai (Hailey) was fantastic in answering queries about nearby places and arranging our transport to Tuan Chau International Marina for the cruise. Great sea view from the room. Room was clean and spacious. Hoi Gan Beach and Winmart is just behind the hotel. Family owned restaurant, Bun Cha Huyen Vu sells one of the best Bun Cha, just opposite the hotel. Tuan Chau International Marina is just 30mins away for the cruise. Hope to be back!

After a one night cruise on Halong Bay, I wanted to stay and enjoy the view of the islands longer rather than heading straight back to Hanoi, so we booked this hotel for one night. We booked a 'Queen room with a sea view', and the view was EPIC. The rooms on floors 16 to 18 have floor to ceiling curved windows. We knew it would be good, but the view was still staggering. We had one window like this in the bedroom, and another one in the bathroom, so we each had a bath with the best view ever. I also booked this hotel because of the beach. There were a few friendly people giving swimming lessons to little children with lifeguards, but otherwise it was very quiet and easy for swimming. The room was big and immaculate, and staff were always clean to help. Overall, the facilities were grander than I expected. There is also a cool cafe and bar round the corner, called Da Bong (football).

As others have said in previous reviews, the restaurants were shut and it wasn't clear if the swimming pool was open. We didn't see many people at breakfast, so it makes sense that opening a whole restaurant would be too expensive. The room service was available until late, but it would have been good to have more vegetarian options, The breakfast was vast and had a huge range, but staff didn't understand what I meant by asking if foods contained dairy. Labelling for dairy / gluten would be helpful. The local restaurants and cafes are great, but be warned for planning, all the ones we visited take cash only.

The hotel was awesome and located in a great spot. We enjoyed the level of service most. A beautiful young lady named Hailey was a godsend - she assisted with everything (Travel, Excursions, Food, Currency). She contacted us via WhatsApp and would even stay on top of things whilst she was off-shift. She made our time in Ha Long Bay so much easier.

There are said to be 2 Restaurants and a rooftop bar. These (as of April 14th) were not actually open yet.

We love staying here and will coming back next year. the room had curve, big window which a plus for is has breath taking view. Except the apartment is a little block ... view. I wish by the time I come back . the view is the same... no high building to block this hotel. The room's lay out, furniture.... bathroom... there is nothing to complain....

I wish there is iron in the room

Really nice hotel,staff is very polite and helped us with taxi. Great views from breakfast place and room. Beach is just nearby with stunning views. Breakfast have so many choices of food.

Dinner wasn't that good, we asked for salt which never no one bring to us(they do food delivery in your room)

I booked a room overlooking the bay great to wake up in the morning with a view of the bay great beach walk along the front in the morning and see fisherman bringing in there catch.

Don't know why no hotels in Asia have a ATM machine.

Room is spacious and clean. Nice view to the bay. The beach is just across the road. Breakfast is good with lots of variety. Staffs are very helpful and friendly. Good value for money

Nil

The hotel staff were amazing. They even helped me find mechanic for my motorcycle

Clean & Comfortable Very accommodating staff especially Chloe Breakfast is great

Friendly and helpful staff