De Rougemont Manor

Very friendly and obliging staff. Quiet room and pleasant communal areas with a pleasant ambience. Lovely sunny aspect overlooking gardens and outdoor facilities. Ample parking. Some aspects of breakfast were good, eg. Fresh smoothie, and granola and yoghurt pots. Also nice to have the DIY toaster.

The quality of the cooked breakfast left a lot to be desired. The mushrooms and hash browns were pretty awful, as was the vegetarian sausage. However, the poached egg was cooked well. It would have been nice to have a bigger prepared fresh fruit selection. Better quality ingredients make for a better breakfast and happier customers!

We booked a suite the first time and was pleasantly surprised by the size of the room. So spacious with a beautiful balcony. The second time we booked a simple double room. It was much smaller with no balcony and only a double bed. For the price I wished we'd have booked the suite again. The decor in both rooms was stunning. Both beds, even the smaller double, were very comfortable and provided a great night of rest. We were shocked upon check out the first night to hear the hotels days were limited and it was closing its doors in the fall. Such a waste of a beautiful building.

Though understandable, the outside lights, especially over the balcony suite, were covered with webs and dead bugs. Would expect a hotel as prestigious as such would definitely take note of their outdoor appearance, if not only over the balcony.

The family room we stayed in was better than expected, it was really big with a view of the pool. It was clean and the sofa bed had been made up for us. The staff were so friendly and helpful from the second we arrived to when we checked out. They really can't do enough for you. Its sad to know this place is closing later in the year as we've found a little gem. After a busy few weeks at work and school we wanted a family break where we parked up and enjoyed the pool, facilities and weather and we did just that. I read a couple of reviews (lamps hanging off or not working) as this was a late booking and was a little concerned that the place might not be well kept but it certainly was and I didn't notice anything broken or not working and the staff were all lovely. I noticed a slab that had suddenly lifted on the way down to the pool (it wasn't like it in the morning and it was a trip hazard), I reported this to the Manager and within half an hour a contractor was there fixing it. There really is no more the staff can do they're all amazing. Breakfast is available to order to your room so we did, it was so relaxing not rushing to get ready to go downstairs.

The gym was a little tired and some equipment was out of order hence me marking down the facilities slightly.

The room was spectacular .. 4 poster bed .. hotel looked lovely all decorated for Christmas... lovely &clean too Friendly reception staff, lunch at the bar was great

Adjoining room door between my room 117 and the next door room was not at all soundproof... could hear football on their tv blaring out into my room and also a guy in there coughing his lungs out constantly which is not the hotels fault but it was worrying ... the door lock on the door had a keyhole which u could see thru and the cover on it was stuck upwards leaving the hole wide open It looked like someone had broken it A removable soundproof cover needs to be able to fixed to the door either side for greater soundproof and privacy to make it better Apart from those things I would rate it very highly

Lovely big room, nice and airy and had a gorgeous bathroom with a whirlpool bath. Staff were lovely and friendly and food was good too. Outdoor heated pool was so welcome after a really long drive in warm weather. Perfect end to a busy day.

There was a lovely room behind the breakfast room that overlooked the rear of the hotel where the gardens and swimming pool were - it's just a shame that you couldn't sit there for breakfast. Other than that i really liked the hotel :)

loved the room with a four poster bed and lovely stained glass windows fantastic architecture

some confusion regarding the bill a bill for half the amount we had paid was put under our door during the night before leaving the receptionist refused to issue a receipt for the cash paid, then issued a receipt with zero amount marked paid cash and when i went back argued with me before finally giving me a receipt for the full amount stating that it was impossible to print out a receipt from the computer once the bill had been paid. this was of course nonsense because she had printed out a bill for half the amount and put it under our door also not sure that eggs benedict is made with bacon and not enough sauce

We stayed at De Rougemount for a friend's birthday party. The room was large, clean and the bed was HUGE! It was comfortable and a good temperature with a lovely view of the grounds. Staff were welcoming, helpful and friendly.

Only 2 minor comments... The room key system is a little dated, and you end up with a bulky keyring in your pocket. The car park would benefit from a sign as you approach the turning as its easy to overshoot and then hard to find a turning spot on the country road.

Great location, lovely staff (well mainly the woman on reception who greeted us - sorry but I can't remember her name). It was a comfortable stay with lovely surroundings and great places to chill. Breakfast was good and there was a few bonus options that I wasn't expecting, which is great as a pescatarian too.

The rooms and facilities themselves were a little dated and in need of modernising. The rooms weren't extremely, extremely clean (some dust and missing bits not cleaned properly in some places) but it was satisfactory. I would say it was overall slightly expensive in terms of how dated the areas looked and the size of the room.

From start to finish the hotel was nothing but AMAZING! Receptionist (blonde lady) sorry forgot her name! Was so on the ball. Was a confusion with the booking. I cancelled my booking.com and booked direct. The lady honoured the free upgrade! How amazing is that! Checked in lovely and early so we could use the fantastic outdoor pool! Weather was hot so this was even more special. Same receptionist booked us a taxi for our evening meal in Brentwood and left a lovely voice mail saying she had done so! I grew up in the area not been back for 24 years and I had no idea this place even existed! Bar staff were super friendly. Room was fabulous can’t fault it. Late check out £15 bargain! Decor was lovely and atmosphere was second to none. Stayed in loads of places in my lifetime but this was something like a hidden gem! Chatted to fellow residents and had a blast. Will be back very soon and highly recommend to anyone!

Absolutely no faults

Beautiful place and attentive staff. Met the very friendly resident cat, who was no bother at all, sleeping soundly in from the rain but didn’t like how security threw her outside as soon as he came and we saw her out window, so she was out all night in horrible weather other than that great stay, will definitely return.

How security threw the cat out as soon as he arrived when she was sound asleep not bothering anyone.