Hampton by Hilton Dundee

The hotel was very close to both the university and the city centre, which made it perfect! It has a Lidl and a Tesco express nearby, which is very convenient. Very clean. The staff were very friendly, helpful and super polite, and the areas to have a coffee, dinner or simply work, amazing. They have plugs at almost every table, so you can really work from there if you need it. Great internet connection.

The bed was not super comfortable and the breakfast not the best either, but this is just a detail. If I had to rate those two things I'd still say 7.5/10.

We stayed for 4 nights & the breakfast never changed, got a little boring after the 2nd - It was nice food just a little variety would have made it better. Housekeeping exellent.

No openable windows - My Hubby has very smelly feet & it would have been great to get rid of the smell rather than sleep with it. Need to keep an eye out for toilet rolls in the downstairs Ladies (that was the only 1 I used other than our room), there were 2 cubicles without any on 1 of our days. You are the Hilton, not a Travelodge, what is with the wooden stirrers in rooms, this needs looking @ - please, I kept taking them from downstairs up to the room.

This hotel is in an excellent location within a short walk to the city centre. We have stayed here quite a few times and the staff are always very welcoming. The rooms are clean with comfortable beds and all the essentials you require. The buffet style breakfast is plentiful and freshly cooked. It also takes only few minutes to walk from the hotel to the city centre, the hotel staff are happy to recommend places to visit and sights to see.

The hotel decor is very generic, therefore if you are looking for a very upmarket boutique hotel to stay, this one is not for you.

Cleanliness, staff, location. Nothing was any trouble to the staff. Very attentive, helpful and friendly. Have been guests at this hotel before. Would certainly recommend to friends and family. Will return in the future.

Breakfast was cool to eat, and plates were cold (quality of food was good). There was more demand than supply; many people hanging about waiting for food to be replenished . This appears to be a recurring issue as we experienced the same in the Hampton in Glasgow. They were worse they had a sign up their toaster didn't work.

Breakfast superb, room cleanliness excellent, great location and parking within hotel grounds great but I did not appreciate having to pay £10 per night.

Conformance to fire door regulations not being adhered too was poor discipline, especially during the night. All fire doors on floor 1, where we were staying, were always locked open, so I must assume that it is common practice across all floors. The practice of locking the fire doors, I assume, is to accommodate the cleaning staff facilitating their duties. However each door is clearly annotated with signage stating that the fire door must be closed.

Absolutely nothing to dislike.. From check in to check out ..first class service and care .. On check in was offered alternative room which would probably be quieter (it was ..409) ,room spotless..warm large double bed and a couch...lift to all floors..fully equipped..iron...hairdrier..soaps shampoo. Shower gel..tea and coffee Breakfast. Plentiful..Well cooked and superb choice..drink in bar very reasonable especially for hotel..clean comfortable seating area.. Every member of staff went out of way to be chatty ..polite..welcoming. excellent customer service.. On site parking safe and very reasonable charge..very close to hotel entrance... Small tip if you don't have grosvenor casino membership..take one out (free.on line) its 2 min walk from hotel and serves superb alternative to break up hotel vist..food/drink/etc This is my double figure vist in recent years ..no better testimonial than return guests ..

Absolutely nothing to dislike

Parking on site. Decent size of the room with all thats needed. Friendly staff.

Weird system of payment. I paid by cash and yet they took the same amount of my credit card to pay it back after couple of days. We couldn't open the window in the room so no fresh air for all time of our stay. Breakfast is included but very limited. No fruits/vegetables. Only English breakfast and few yogurts. Coffee machine was down here and there. Otherwise, coffee quality very poor. I ended up paying for the coffee at the reception.

On check in, we were met by Ged, who was a superstar. He was telling us about all the best pubs to visit in Dundee. Our room was very well finished with everything we needed. Parking is at the front of the hotel and also they have an underground facility as well. Breakfast was very good, with lots of options to choose from.

There was some noise from the street outside, but you cant blame that on the hotel. We were on the first floor, so my be ask for a room on a higher floor if it bothers you.

The location was good for all the attractions in Dundee. All with in walking distance. The highlight of this hotel were the staff. They breakfast team were attentive and helpful and the front of house staff did a good job of managing the issues caused by the parking.

The system for parking could do with a few improvements. It was maybe bad timing but I arrived at the same time as a number of cars to find the car park full. It leads to a dead end underground parking facility which everyone followed and then had to reverse out of. Since I was with the family we had a lot of luggage to take in the hotel. Going forward I would recommend just stopping at the hotel door, emptying the car and then look for parking. The alternative parking beside the hotel does work perfectly fine.

Plenty of options on offer to suit all palates. .. very clean, tidy & organised. Having friendly and welcoming staff was lovely in the breakfast area too.

1. Stupidly I didn't report that the heating in the room was faulty.. at reception they would have happily sorted it out remotely for me, but by that time, I was tucked up in bed asleep.. super room. super stay. 2. The unexpected "hidden" £8 parking fee. I think you should re-evaluate that situation for staying, & already paying, customers; a bit of a 'trap', & a bit of 'bitter surcharge pill to swallow ' on check in.. you can't then say.. "I'll move my car" .. you're "caught".. . I didn't like that.. it's only £8, but it's the principle, not the money.. a bit "cheeky"?