Hilton London Paddington

The property is in a great location, attached to the Paddington station for the National Rail Network and just across the road from the underground network. There are a decent number of places nearby if you want to have a meal and pubs if you just want to hang out for a drink. Although we seemed to have arrived at the hotel at a busy time, the check-in assisted by DAVIDE was smooth, swift and efficient. The room was fairly well appointed and carried the basic amenities for one’s stay. However, even if the thermostat is set at 21 degrees, the temperature is set not to drop below 23. In my opinion, this is acceptable and is a commendable energy saving initiative from the property. I managed to get a good night’s sleep with the air conditioning on, so in my book this box gets checked. The water pressure in the bathroom was very good. Hot and cold water is seamless and the controls easy to understand and operate. There are some pretty good entertainment channels at the Hilton Paddington which can keep you busy should you chose to stay indoors if its raining or otherwise. The Executive Lounge access is a welcome touch for those who want to relax and have a cool beverage or taste the variety of finger foods up for grabs. The breakfast selection is really, really, really good with a wide variety of options. If you want to have a heavy breakfast like I do, then there’s an omelette station in addition to fried eggs, bacon, pork sausages, baked beans, mushrooms, hash browns the list goes on. There’s croissants and other pastries and baked goods, a selection of yoghurts for those who want to “say” they’ve had breakfast. There’s also a selection of cereals, cold meats, cheese and fruit and you can wash it all down with a selection of juices or a hot beverage. Enough to keep me going until late afternoon. DIMITRI runs a smooth ship. The restaurant staff are very attentive, efficient and professional.

Although I don't really have any negatives about the property, the housekeeping service could certainly use some improvement. A water bottle that missed the trash bin and hit the floor was still there after housekeeping had done their rounds in my room. That raises the question, do they ever vacuum the carpets?

locate next to Paddington station room can open 3 - 4 large luggages staffs are friendly

main entrance has few steps better go to hotel from Paddington station (there’s a lift access to hotel back door) if carrying heavy luggage

Excellent location - sumptuous room in the GWR Tower. Superb breakfast with friendly and helpful staff.

Front desk staff rude and unhelpful - I refused to authorise double payment for our room after it had already been effected by Booking.com which was described to all the guests there assembled erroneously as my "card being declined". Then having left our bags with the bell hop prior to checking in, 20 minutes later the hotel charged my credit card for the whole amount anyway! It took a further 30 minutes of animated discussion later that afternoon with my daughters waiting at the station for them finally to confirm that the mistaken payment had been reversed. We were also not given access to our room until after the "guaranteed" check-in time.

The room was beautifully appointed and we were secure in the knowledge that it had been cleaned with a 'seal' on the door, and the remote control etc - all important to give one confidence. The location was quiet although temporarily there was about an hour of on off drilling from the station itself which the staff kindly looked into and offered us alternative accommodation. We decided to stay put and once the drilling stopped it was back to peace and quiet again. The breakfast was excellent, a great choice of quality food with charming staff.

Staff were very efficient and helpful. Room was well proportioned and equipped with well controlled temperature. The bed was very comfortable and the entire property was spotless and well maintained.

As I had early meetings, it was not possible to get breakfast. It would have been nice to have some light breakfast options (pastries or similar) as take out or room service from an earlier hour.

Got me in at 0900 instead of having to wait and wander around London like a zombie till 1600. Hot water in the bathroom was hot and plentiful. Breakfast was great to include fruit and an omelet station. The bread station was my favorite. Excellent bread. The location and access can not be beat. Simply the best in London. The exterior facade is incredible.

The rug in my room needs to be replaced immediately. I noticed the damaged rug as soon as I walked in the room. It was surprising given it is such a magnificent property. The room was dated to be sure although that is a minor issue considering the pluses listed in "What did you like? I do appreciate the burl in the furnishings and doors in the room and the quartz counter tops. I'm sure it was magnificent when it was first brought on line, but it does need some refinishing and fix that rug! Thanks, Mike

Following our dissatisfaction with our first room we asked to be moved. This was done without fuss and with sympathy and kindness from the staff tab the Reception desk. Excellent (405) room with space, en suite bathroom and effective double glazing. Pleasant decor and good lighting The lounge service was excellent and much appreciated. We noted hat there was no general lounge so this service was very well used by guests who had been offered the facility.

Initial room - although an upgrade to Executive level - was a disaster. No heating. Maintenance service could only provide an electric radiator which was completely ineffective. Shower only ran cold. The controls had seized up.

This is perfect location for the London travel as station and other public transport is just next door. Food options are too many. Lot of good places are at walking distance of 1-2 miles. Staff was very accommodative. Best is choice and spread of breakfast specially if you are vegetarian. I would say a great value for money in London.

Nothing related to Hotel property but outside on road some upgradation road work is going on makes the taxi travel little longer as roads are converted to one way and drivers get confused. So if one is travelling now must try to find a better close by location to get down for easy commute.

We had a very nice large room at the side of the Hotel well away from the traffic and buzz from the front. Beds were very comfortable and all in all a very positive experience. From check in to room upkeep and housekeeping to check out all staff were very charming anxious to please and very helpful. The. left luggage guys were particularly charming and helpful. In overall terms this was a wonderful relaxing stay and definitely a step up from when we last stayed a year ago. Thoroughly recommend this hotel without any reservations at all. Also handily located for visits to theatre/shopping etc with good access to Piccadilly/Bakerloo and Circle lines all literally within 2 minutes walk.

The room that I got was superb. It was a decent-sized room, but I had everything that I needed. I can sleep well and consistently clean. The location was perfect. It's just a walking distance from the central train station, with regular trains scheduled to go to the airport (almost every day except Sunday) and around the city. The breakfast was alright. There was a variety of options. Always best to buy it from the main reception as you get a good deal.

Nothing that I don't like about this hotel. This hotel has exceeded my expectations. This is my fourth time traveling to the UK, where I had a chance to stay in different hotels. So far, this is the only hotel that i can confidently say that I will definitely go back here again and stay with their property.