TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort

We loved having pool and entertainment within the hotel. Food was very good and the atmosphere was very relaxing. Special mention to Victoria who greeted us on arrival with big smile and Marius, who made my daughter's evening by getting her favourite meal cooked at the dinner.

It's not that I didn't like it, but it could be better - our bathroom needed some serious refurbishment.

The breakfast had lots of choice, excellent. Dinner was also good, tasty soups, lots of choice on the salad bar. Some meals were plain. I didn’t expect to see cottage pie on a hotel menu, but was tasty. The spa gave excellent value for money. Well worth pre booking, get a % off prices. The outdoor pool looked nice but I didn’t use it as weather not good enough to go in an unheated pool. Plenty of tea& coffee provided in rooms was nice.

The lift broke down twice, but was repaired fairly quickly. For me climbing stairs 3 floors was an ordeal when it was out of order. Although there’s a map of the outlay, would have been good to know earlier the short cut to other parts of the complex. I did ask 3 staff but they didn’t know. One light didn’t work in my room, not a problem though. Bedrooms hot, but fan provided. The car park was small at the Victoria, I think it would be better if those metal lumps outside the front door were removed, as I scratched my car trying to turn out the car park from the tight spaces. There was more parking at the rear for those not bothered how far to walk.

Great location by the sea for 5 days. Large comfortable apartment - comfortable beds and hotnpowerful showers. Great spa / leisure pool. On-site shop was great. Outdoor pools sadly didn’t feel heated as stated. Kitchen poorly equipped - luckily we brought our own utensils - but was clean. Ps Please also provide guests with enough toilet roll and bin bags (none provided) for their stay. Thanks

Our main issue was Key cards - what a nightmare! We had to go to reception have them changed 3 times every day during our stay. Waste of precious holiday time and very frustrating. The Evening entertainment wonderful for all ages. Would come again if key card issue sorted! Ps Please also provide guests with enough toilet roll and bin bags (none provided) for their stay.

Always stayed in the Derwent before and the Victoria didn’t disappoint. Excellent breakfast with plenty of choice. Room was lovely and spacious with plenty of storage space, cleaned daily. Would stay here again without a doubt.

The reason we went was for my husbands 65th Birthday and we were looking forward to the nightly entertainment in the starlight lounge. Unfortunately the room was booked each night for a private function as was the entertainment room in the Victoria. Asking at both the Derwent and Victoria receptions we were told no quiz, no bingo and the entertainment was outside the Aztec bistro. We did go and see the singers on both nights but there was hardly anyone there as although we had lovely days the weather was too cold for outside entertainment. Bitterly disappointed as it was supposed to be a good birthday weekend. We were back in our rooms by about 10 after the cold outside entertainment.

Breakfast was excellent and the waiters were attentive. Did not have dinner at hotel. Overall staff were excellent.

Very disappointed with the standard of maintenance in room 209, shower head did not stay in position as locking system was poor, cold water tap washer sticking so spurted water. Curtains not fixed at ends so would not stay in place to block out sunlight, also torn and delipidated. Windows were in need of a thoroughly good clean including the window frames that looked like they hadn't been cleaned for years. Overall all our 4 rooms were in need of a lot of refurbishment and plenty of TLC to bring them up to a better standard.

I had an absolutely amazing time. The facilities were amazing. The hotel needs some updating. The roof was leaking outside our room and we had to walk around a bucket to get to our apartment but that didn’t hinder our view of the hotel. The size and expense of the up keep it’s understandable things may not be as easy to repair aswell as the time of year as it was New Year. The staff where all amazing the bar maid from Rome was by far the nicest woman I have had the pleasure of meeting. The restaurant food was satisfactory. They do have two other places to buy food. The pool was absolutely spotless. The room was ok needed updating. The pull out mattress was more like a thick throw.although I have issues I would still go back. Not everywhere is going to be perfect. I paid £620 for 4 nights for 4 people at New Year. You get what you pay for if I wanted 5 star service I should of paid for it. At the end of the day I came home and told everyone I had the best New Year’s Eve in years. I would recommend this hotel at the drop of a hat but don’t expect 5 star. The entertainment on New Years Eve was next to none couldn’t of done better myself

We love the resort fantastic for the kids. Entertainment is great.

Having an apartment for a week with no cleaner or bed change. I had to request bin change twice. I had to request a dust pan to try and sweep the carpet. When pulling out the sofa bed it was very dirty underneath. I had to ask for toilet roll twice. I had to ask for refill on tea and coffee . The price o paid and no breakfast included yet other residents paid less and had meals included.

Lots of things to do

Hotel is a little dated, rooms need updating There was a private event going on which was where the entertainment was held in the evenings so we were sent to another hotel. I’m not sure many other guests knew this as we weren’t told and it wasn’t made clear, so not many people turned up therefore there was no atmosphere and some of the events didn’t take place.

So much to do at this place. Pool both inside and outside. Just wish pool outside could be open earlier and close later. Games downstairs with a bar and also several bars in the area, and restaurant. Our apartment was newly painted and had new furnitures! Really nice. You get to the beach quickly and its not far from city centre. Great place when you travel with family with kids.

Our cards to the door stopped working all the time even if we hade them away from mobile cases etc. Little bit annoying to go ask for new ones almost every day. Well at least one of them used to work so that was lucky but sometimes you actually need both. Other then that I cant find anything negative, like I said before, great place!

The location was great. Not far from the beach.The atmosphere was very good, and my nine year old loved the place. The hotel is massive. There are plenty of restaurants and pubs. I liked both the swimming pools in and out. Also the spa.

The hotel looks dated and needs an upgrade . some part carpets are hold together by tape. Squeaking flooring.