Hilton Garden Inn New York Central Park South-Midtown West

I loved the location in central NY. We appreciated the cleaning staff and the welcome received by some members of staff. I choose Hilton because is one of my favourite hotels worldwide. The only reason why I am rating this hotel high was thanks to the cleaning service and above to their supervisor: Verenice, who after hearing our query she didn't hesitate to knock on our door and help us, making our stay more comfortable and relaxed. Please say thank you to Verenice, Adriana and all the cleaning service on my behalf, their help was much appreciated by me and my mum!

Check-in. We flew for 8h and once we arrived at the hotel the man working at the reception didn't even bother to welcome us or provide us with information such: as breakfast time, wifi info, check-out info, etc. He just informed me that he needed to take $500 as a deposit from my credit card and seemed very annoyed by my questions. Awful check-in. We felt not 'welcome' on the first day. We stayed in this hotel for nearly 5 days and fortunately we met other members of staff more nice and helpful and made our stay more comfortable. Another con was the music. We were on the second floor and we were able to listen to the music located in the hall 24h a day! Please consider lowering the music during nighttime.

location / valet parking

all good

I loved the cleanliness of the hotel and the fact that it was not far from Time Square. So we walked almost to everywhere we wanted to go.

I didnt like that I got there and the security deposit was $100 PER DAY instead of PER STAY! And that info was not available to me when I booked so I was surprised when I made it there from NASHVILLE and they held $300 of my money as a deposit. And the staff was not sympathetic AT ALL after I explained that info was not on the website. They really had an I dont care attitude. But the hotel itself was great!

Room was very well organized for a New York room size, small but enough storage I like to lay out my clothes in drawers and hangers felt comfortable.

I am conscious of water washing etc so I opted to clean room every other day. First time it was good they did their job I was happy. On the second time they were suppose to clean it was not done, I left all day and expected a fresh room upon return. i just requested extra towels to shower which is ok. However I was surprised that they charged me for waters in room, I am a member of Hilton honors and part of perks is free waters. So the fact that they didn’t clean my room and charged for waters that’s not cool.

Rooms were very small but in great shape and tastefully decorated. Every staff person we encountered was super warm and friendly. Little details like soft kleenex and bathroom tissue (even some expensive hotels use the cheap stuff) nice soap, and excellent soundproofing helped a lot. The view from our 31st floor room was great! And we loved that we could open the windows.

Really, the room was almost claustrophobic. (Yes, it’s New York, but even an extra foot width-wise would have made a difference.) No fan in the bathroom. Really mushy, uncomfortable pillows on the bed. Towels could have used replacing. $19 for a pretty standard glass of wine at the bar felt a bit outrageous.

The location was great. Walkable to Times Square and Central Park. Food, convenience stores, and shopping all close by. The customer service was amazing! Everyone so so helpful and friendly. We checked out and went to the train station to find out our train was delayed 3.5 hours. They let us come back to the hotel and store our luggage there so we could enjoy the city instead of sitting in the train station. We will definitely be back!

The bathroom door stuck to the floor and was very hard to open and shut. The AC wasn’t the best. We had to set it at 65 all day and it was still a little warm in the room when we got back. No exhaust fans in the bathroom which made the already warm room, moist after four showers. I have noticed that to be a common thing in a lot of hotels these days though.

We liked the view from our room on the 31st floor and the adjoining Empire Steak Restaurant. However, we most enjoyed the outstanding friendliness, helpfulness and professionalism of the staff at the front desk. In particular, Priscilla was in my 40 years of travel the most outstanding, "bend over backwards" individual with a matching outstanding personality. She greatly assisted in making my whole family's experience at the Hilton Garden extremely memorable.

The door to our room needed to be repaired. It would stick so much that it made it very difficult to open and close. Closing it was so difficult it made an exceedingly loud slamming noise, which I imagined was not pleasant for other guests to hear repeatedly. I also did not like the insufficient lighting in the bathroom, combined with the lack of a magnifying makeup mirror.

The room was very spacious for NYC and had a very comfortable king sized bed! They were also so wonderful and picked me as a VIP guest where I received free snacks and water, and included a towel animal on my bed. The bathroom was also a good size with a spacious standing shower with good water pressure, and there was plenty of counter space and fresh towels. The breakfast was really great! It was in Empire Steakhouse and a nice buffet with eggs, omelets, pancakes, bacon, potatoes, pastries, fruit, cereal, yogurt, bagels/toast, and juice and coffee options.

The room I was in was next to the elevators and although I luckily didn't hear any dinging all night, I did hear children running and screaming in the hallway. There also was a lot of noise coming from some sort of mechanical box to the right of the bed. It would kick on and off throughout the night and clang a bit, so it was very loud. The TV remote also didn't work well, but it may have just been the batteries.

The view was amazing. Rooms are good size, bed was very comfortable. I had everything I needed. location’s great! It was very clean and staff was very nice! I particularly enjoyed seeing Kerim who was very kind and considerate!

The problem that I had to deal with after 15 hour flight was a $100 deposit per night! You can’t pay cash! You can’t use certain European cards! It is no one’s fault the deposit was not mentioned! You can’t cancel your prepaid room and find another hotel! You can only pay by card and if it was Friday night (it was Friday night!) and you need to transfer money - good luck! So to the staff: Write that with capital letters and make sure your guests know about it or at least be flexible with payments! I did not enjoy this! And the next morning I met a French professor who wasn’t happy about this either! :))

Absolutely fantastic location, 5 min to Times Square, MoMA and the Park, very close to the subway (to the JFK as well). A lot of restaurants and shops nearby. The room was small but we barely stayed there, everything was fine. Cleaning provided daily (not even needed). A coffee maker and a fridge provided.

The only thing I disliked was the fact that the cleaning lady did not really pay attention and threw away my Kiehls facial soap (with the original box!). Resolved at the reception (I was really angry especially at night when I found it out as the guy was helpless saying how busy he was etc. but managed to get a refund thanks to a helpful lady next morning), but really uncomfortable as I cannot use it and had to go and buy a new one. Otherwise, everything was fine, that is why I give just 8 out of 10.