Hilton Club West 57th Street New York

The room layout. The staff. Had a couple of issues but they addressed it right away. Wonderful location. Would definitely stay here again!

You can hear a lot of noise but it comes through the AC vent, oddly. Also, they were doing work on the air conditioning system, but they did not notify the hotel guests. In the future, whether it’s planned or unplanned, that is important.

Most of the staff were lovely - especially Jonathan and Julius and the guys at the door. The location of the hotel was amazing. Everything was in easy walking distance. Our room was clean and comfortable.

It would have been nice to have a restaurant or bar inside the hotel. Same goes for room service - especially when we were first getting over the jet lag and woke up hungry at 3am.

Kyrstina is a wonderful person I really appreciate how she went out of her way to get a surprise arranged my my hubby.

Scaffolding makes the property look worn. Rooms could have been bigger

The staff was beyond welcoming. The red hair beautiful lady, sorry can’t recall name was so attentive. The gentlemen at the entrance same story. In the morning when I had to leave for a conference my Uber decided that because it was raining my rate needed to go up. I don’t realize that because I did not confirm they were not coming for me. I was desperate as I knew it was getting late. One of the guys whose name starts with an O got an umbrella walked me to the adjacent Avenue and in the rain got me a cab. Held the door until I was in (I had not cash for tip) Later when he saw me he asked me if I had made it on time. Then proceeded to tell me about area restaurants. I later gave him a nice tip. This guy made my day better! Thank you to all of you. It’s the small things that make a difference

Nothing

clean the rooms!11

Unbelievably comfortable bedding. I find this true of all Hilton's. The staff is very welcoming and warm. Cheryl was especially nice in helping me assign my Room. Also I felt that they cared because I was Hilton honors member and staying 7 nights. I appreciate they have several people in the lobby staff, as it feels safe. Very generous with amenities. Love the coffee maker in the Room and refrigerator. Slept incredibly well. Also appreciate windows you can Open in your Room for fresh air.

Nothing

Friendly staff, clean and well maintained. The owners lounge is a great amenity.

Location is very busy, run down, full of scaffolding and next to construction site.

Location, excellent rooms, clean and friendly service.

Nothing except, being picky toilet seat was not soft close.

I loved everything about property. Not complaints here. I would book again!

Upon arrival there was a mix up with the room which led to me waiting 10-15 minutes longer to check in. The room should have been prepared since 4pm i arrived at 8pm. I didn’t quite appreciate that part. Also I ending up with a small room than excepted. The room was smaller, but still ok. Also if your a tv person options were limited although cable was available.

I liked the location and the spacious room .

No housekeeping everyday. Could be because of covid