Extended Stay America Suites - Houston - Galleria - Uptown

In general I liked the hotel, the room had good AC, was cleaned, big and the wifi worked perfect to get my zoom classes. the actitude of the staff was good, they tried helping me with my request and provided me what I needed at the moment.

The telephone didn`t have a power cable, at the biguining was difficult to use the card keys, the first resepsionist was a little bit rude but I think it was becouse he was so busy at the time I came, the rest of the staff was good and helpfull.

It had a kitchenette and it was clean when we arrived. Kitchen utensils (such as silverware and pots and pans) had to be requested at the front desk. The only problem was that they gave us the little utensils they had left because at the time we arrived, the hotel was fully booked. The staff was really nice and kind and even helped me with changing my dollars into quarters to use in the laundry. The location was great since it was at a walking distance from The Galleria and other places nearby (at around 3 or 4 blocks away).

The AC didn't work properly and they didn't have enough kitchen utensils.

Excellent location in houston, great budget hotel, Hotel manager was very nice and helpful on addressing any issues I had and he resolved them

all was ok, they could upgrade ACs as Houston is very hot in summer so ACs should be in best condition

location and service

the floors in the hotel and elevator were filthy! the faucet in the bathroom tub broke in the on/hot position, we called the front desk, they were unable to fix it that night, it poured hot water all night long. we had to shut the bathroom door to keep the steam out of the room.

The room had a refrigerator which was very convenient because we had bought kosher frozen meat. The meat started to defrost but having the convenience of the freezer saved the day. Another plus about our stay was a wonderful employee by the name of Shundy, I hope I am spelling her name correctly, she was so helpful and accommodating, an extremely hard worker. She was always trying to please and assist. Overall my stay was great, if I were to rate my experience it would be a 9 out of 10.

The floor in the bathroom was lifted around the edges.

Location, use of check in and check out, accurate billing (so far!), less than a five minute commute to my conference.

The elevator smelled like weed, there were two kids in the front of the property smoking weed when I pulled in, every guest that got on the elevator when I was on the elevator smelt like he had just come from a Bob Marley concert! Very sketchy clientele. I did not feel comfortable from my vehicle to my room

The staff were excellent and a real highlight.

The hotel is advertised as having a grab and go breakfast, but this honestly only means that there is coffee and a few granola bars.

Hotel is located right off of the loop and near a bunch of restaurants and stores. The room was clean and comfortable. Staff was great too. Everything was pleasant and went the way it should've.

The staff was very friendly and accommodating, great location right by the galleria mall. Very close to all the restaurants, lounges and activities we wanted wanted to do. Great value for the price!

The A/C could’ve been cooler, however it was horrible.

Excellent location and value for money. Rooms was very spacious

The cleanliness in the public areas (reception and elevator) was below expectations.