Extended Stay America Suites - Houston - Galleria - Westheimer

Good location, it's right off I-59/69. The hotel staff were welcoming & friendly. Josh was a big help & he has the best energy. There are restaurants near & the Galleria mall is around the corner. The area is nice & clean. I wasn't looking for fancy & upscale, just somewhere comfortable to stay for the wknd & this place served the purpose. Also, make sure when you check in to ask for your dish set because there won't be any in the room.

The rooms can be updated. That's really the only thing I have about that.

Location was great! It was really easy to arrive there by bus from the IAH. A few steps away from the Galleria and from several public transportation stops so you can go anywhere from there. Staff was great and they're super pet friendly! The receptionist had his dog with him. Both receptionists were really kind and friendly, great attitude always! Room was more than enough for one person. You have anything you can need.. towels, shampoo, soap, stove, microwave, refrigerator.. if you need plates, pans, or anything to cook you can just ask for those on reception and they lend them to you. Pretty comfy!

Probably the breakfast.. As it's just a coffee, a muffin and a cereal bar. You can have some oats too. It's something just not to have an empty stomach, but great to get some energy to start your day and wait for lunch.

it was so clean. i had everything i needed, when asked. the front staff was amazing and helpful. really, the evening clerk had to be the nicest person in the world.

no breakfast as advertised. I booked this hotel FOR breakfast. it would be nice to not have to ask for dishes and pans- the rooms are advertised as fully equipped. the hallways smelled of cigarette.

The location and the hospitality of the front desk

That I was told that breakfast came with our room. But Guy the person working the front desk that night said no breakfast. He did even tell us I asked about it and he said no breakfast straight like that. Did accommodate us at all. Also I did appreciate having to look at drug needles outside in the parking lot grass when you park. Not safe at all I forget to take pictures and send.ro.your home office. That was not sanitary at all.

the property was centrally located to NRG stadium, but not in the middle of the chaos. the bed was very comfortable and we had a kitchenette in our room. the staff were very accommodating.

I did not like the towels and we had to keep asking for more.

the location and the ease of travel via public transportation.

There appeared to be a small incursion with insects coming into the suite [being next to the Trash Room seems to be the likely source...].

I liked the location. The staff were friendly and always ready to assist. The room, kitchen and utensils were very okay.

I wish there was a meeting point where guest will meet each other and get to know each other as the are staying at the facility.

Great convenient location with major freeway and CVS next door. Very friendly front desk staff both nights, competent and willing to help and accommodate needs. They know the area too so can help direct you to nearby supermarkets etc. Have stayed here before and will in the future. Best price of in-loop locations of this chain , at least the last couple of nights.

Everything has been fine. Thanks .

Tha staff was so friendly and made me and my family comfortable, we had everything we needed ❤️

No complaints

The property was quite at night and the rooms were clean including bed sheets. But the most beautiful person by the name of “Ty” at the front desk was very hospitable and courteous, professional and most of all HUMAN. She made our stay very comfortable and she is knowledgeable about the area. I will definitely stay here again and soon.

I have no negative comments about this property.