IMPORTANT: If the mixed reviews for this ryokan confuse you: Your experience will vary EXTREMELY depending on your chosen room plan, as there are multiple hotels listed here together. Incredible food! (Not for picky eaters though) Incredible service! Close to the station! (and shuttle service available) Onsen! Huge room!

Wifi signal was not available in room RORAN/was too weak for smartphone antennae

We were looking for an authentic ryokan experience, especially food and onsen baths, and Senkei gave us more than we could imagine. We had two breakfasts and two dinners, kaiseki style, each meal served in our rooms, and presented by our server/host, Taiko, who described each dish. Each dish was its own work of art, on gorgeous dishware. We have a fairly experienced and adventurous palate for Japanese traditional food so appreciated the variety, with many items never before tasted. It was very plentiful, with soup, array of pickled items, seafood, hotpot dish, and more. We felt like we were in heaven savoring each dish in a beautiful tatami room with a view of the mountains and large cherry blossom tree in front of the hotel. The room itself was a unique traditional tatami suite called Youra, one of several special suites in the ryokan. It had a dining area with both tatami style table as well as a western style dining set, and separate alcove with futon on a platform, and bath area with deep bathtub with onsen hot water, and bidet and spacious vanity counter. The path to the suite is quite awesome, not a usual hotel structure, but built into a mountainside with waterfalls and gardens along the path. However an elevator is available also. The two public onsen, one an open airrooftop retreat, and another on the ground floor were both incredibly soothing and very special. We feel so lucky to have experienced the Hotel Senkei ryokans! It was a total immersion in the ryokan culture - culinary, aesthetics, and kind hospitality of all the staff. Note that the Hotel Senkei has two other hotels in its group, a business hotel and another hotel complex, all under its Senkei name, and they are a different type of lodging, more a typical hotel vs ryokan. From our arrival to departure, everything felt perfect and we felt like VIPs and very cared for.

Everything was perfect!

The outdoor onsen was worth the money. staff was super friendly and helpful. nice that there was a breakfast onsite.

The bed was too firm for me. But I do realize mattresses tend to be on the form side in Asia. And if you have problems with stairs, that would be an issue as there are lots of stairs.

Gorgeous area, fantastic views and very friendly staff. The facilities were well explained to me and I used both the indoor and the outdoor baths. The outdoor bath was stunning, lovely and calm in the evening. I made good use of the free yukata and the kotatsu which was very comfortable.

The futon was a little hard for my western back. While I had a lovely experience as a whole, the relaxation I'd gotten from the hot springs was somewhat undone by a bad night's sleep. Additionally, despite my request for a quiet room there was quite a loud family nearby, stomping around and talking very loudly late at night. Not the resort's fault but still a little frustrating!

Service was excellent. From the time we came, check in was quick, till the time we left : prompt shuttle service and bowing as a sign of warm hospitality by staff when we left. Open air Onsen upstairs was really relaxing In room dinner and breakfast was amazing. We were worried there wasn’t enough food for our always hungry teens but the little tasty dishes was more then sufficient. The presentation was also awesome as they served it in your room. We were looking for a traditional and non modern in room dining and sleeping ryokan experience and this place certainly met all expectations.

None

We loved the experience of being in a ryokan. The food was so exquisitely prepared, and was never the same for 2 days. We had the best attendant - Bali- who was so ready to help us in any way. The massage spa was perfect, although their hours are limited. The onsen was clean and had nice products, and was very relaxing. Senkei was within walking distance of the main part of Hakone.

The hot tub on our balcony was small, and was extremely hot. There was no place to sit and just put your feet in. So we didn't use it, we went to the onsen instead.

The traditional tatami room was so comfortable and sound blocked that I enjoyed the simplicity and design. The staff were very helpful. The hotel offered shuttle bus to the nearby train station in the morning, which is particularly helpful when you are leaving for other destination with lots of baggage. This was my first time to try the traditional hot spring, luckily not many people using the onsen, so didn't feel too embarrassed without any clothes. I love the JP pajamas.

The outdoor onset area is a bit small.

I love the outdoor onsen. The food served in the Ryokan were also very delicious. Room is very big and spacious.

Great hospitality from the staff at the gate and at the reception, and especially from girls and boys who arranged the rooms for sleeping and eating. We had a lot of flexibility with the check-in, and we could also choose the time we wanted dinner and breakfast to be served in our rooms. The rooms were spacious and provided a beautiful traditional Japanese inn experience. The indoor and outdoor onsens provided scenic views and great relaxation.

Only very minor things. The rooms had just a few amenities (e.g. phone, TV), which appeared old, but well kept up. The only elevator broke down on our last day, but the staff promptly helped us with our bags.

We had a great stay. We asked to not stay in the Annex, so we were in the traditional style room. This was lovely! We also paid for the meal plan with dinner and breakfast for three nights. The meals were traditional Japanese style. The service was good and the meals were delicious just a bit wild for our tastebuds, but it was all about the full experience. After the first traditional breakfast we asked to switch to a western style meal and they had no problem doing so. The dinners were five star. Presentation was amazing and unique flavours. The hotel was clean and well situated. It is an older hotel, so don’t expect modern rooms. Very spacious for two people. Staff was friendly and very welcoming

It was a bit pricer than what we would have like to spend on a hotel itself, but the meals balanced the price out! When booking try to avoid the annex building. I think this building could use an upgrade.