Property is in great location from train station, just a short walk to their private elevator. Room was tired but clean. Western breakfast needs to be ordered and reserved the night before. Check in and check out was quick and easy. Turn in your plastic key or you will be charged 5000 yen!

Property was tired, carpet ripped in room, bathroom quite dated. We reserved a private onsen and it was just a small room with wood tub, nothing special. Western breakfast was ok, nothing great. We were here for one night so not a big deal. Service wasn’t as good as our other accommodations in Japan.

Breakfast was good with a nice selection. Location was perfect across the Hakone-Yumoto station bridge. It had its private elevator for guests. The onsen is beautiful! Apparently you can also reserve a private onsen at the Front Desk. (We didn’t opt for that, we used the public one). When it was raining, the staff was passing out hand towels to the guests to pat themselves dry. How thoughtful! There’s a firefly park right near the hotel elevator and they offer flashlights for you to rent to go and see them. (June is firefly season). Highly recommend. My 9 year old daughter wants to go back already!

The rooms were very traditional, spacious, clean and well decorated! We had traditional Japanese slippers and full kimonos in our room which was fun to wear around the hotel. The location was fantastic - right opposite the main station. The staff were super friendly and helpful. The onsens were brilliant and relaxing, we loved them. There were both indoor and outdoor baths, and we could also book a private one which was a great experience. There are a few restaurants and shops in the hotel, as well as services like massages. Overall we had an incredible stay and really enjoyed our time here! Arigato!

Nothing!

There are so many things to choose from: (a) Location - this is super close to Hakone - Yumoto station. So, hauling all our luggage wasnt much of a problem. (b) Restaurants - we are vegetarians. For lunch, we were able to order scrumptious sandwiches. The service was excellent! For dinner, we had ordered the 12 course Japanese traditional meal. I wasn't sure about what to expect "veg" Japanese meals. However, the chefs outdid themselves. We (including the kids) enjoyed almost everything on the menu. The presentation and taste were excellent. Highly recommend the experience. (c) Traditional Japanese Room - we has reserved the traditional Japanese room. Our beds were made when we were out for dinner. THe beds were super comfortable and we had a great night sleep. (d) Onsen - we reserved a private onsen and enjoyed the experience. The only downside side was that it wasnt water from an actual hot spring. (e) Spa - While I didn't have a chance to use it, the pricing and timing looked very reasonable. Will definitely try it next time.

Nothing.

The staff were absolutely lovely, very attentive, - nothing was a problem! It was our first time to use an onsen and it was a very pleasant experience! Great choice of food restaurant wise ( French/ Chinese/ japanese, a Japanese bar and western cafe for during the day) and location was perfect - 3 minutes max from train station. We were upgraded to larger room which was like a small apartment- very well kept with his and her sinks and private bath. We would have liked to stay longer!

Our room was a little hot but this was easily rectified by opening the window- I don’t think there was air conditioning in that particular room as we checked this with reception- had a great sleep regardless!

Beautiful room overlooking the river. The spacious room had both western beds and a side room with traditional Japanese style tatami mats. The lounge wear was comfy and onsen is a must.

All staff members were amazing, except for the lady who checked me out. The first and last impressions are important in any businesses. There was no "thank you" or "how was your stay". All she said was "all done" with a tone of voice that suggested that I should just go away. Very rude.

Great location & staff

Even though the resort is luxurious & Spotless clean, certain aspects really need reconsideration, like the once needed renovation was done with cost effectiveness in mind, so somehow inside you find old carpet & ancient bathroom faucets near new & appropriate things. The onsen is nice but didn't seem to have genuine hot springs, the general vibe is same here, instead of traditional place you find cheap & non appropriate details. The place of the resort & the general vibe seemed like the once pearl of Hakone, please renovate accordingly to the appropriate quality standars, not with cost efficiency in mind.

We were here for two nights and really enjoyed our stay, we would have liked an extra day. The hotel is in a great location right next to the train station, so is really handy for bus & train transport links. The onsite onsen was really good and we had a large room with a riverside view, which was nice after coming from a hotel with a much smaller room in Kyoto. Would definitely stay here again.

We loved that the hotel proved a minibus to take us to the station to avoid the heavy rain. The kids room was great. We really liked the range of options for breakfast. The children were very excited about ice cream for breakfast! The staff really tried to be helpful and offer suggestions.

It was difficult to find food options for the children. We did use the sushi restaurant and the bar was great when we finally found it. We didn’t know it served good and that children were allowed.

Great for small children too. We asked to move 2 beds together, but instead we got a 3rd bed in the middle. This was so kind! The playroom is great, but nobody told us, that there is a playroom, so we only found it by accident.

We were very disappointed that the outside pool wasn't open yet. On booking it showed, that it had opened and this was the reason why we book this hotel particularly. The private onsen is shabby and useless if you use it with a toddler as replacement for the pool. It is too hot for small children and the window cannot be opened sufficiently to get some fresh air in.