The room was nice and spacious with every facility that we needed. Access without coming through the hotel was good. Sky TV was good and excellent wifi. Dinner in their restaurant was nice and reasonably priced. Service and there was minimal delay between ordering and the food arriving. Being in the main street meant we were close to everything.

We were disappointed that they could not find our booking when we arrived. Somehow they had my first name correct but my last name incorrect. While I understand their reasons, it would have been nice of the host to pre-warn us that they had stopped providing breakfast. We booked there because we could get dinner and breakfast onsite. We had intended to pay with eftpos. However the hotel had used the credit card, required by booking.com to guarantee the room, to pay for the room before we arrived and charged us a surcharge.

The owner was lovely, the room very comfy and everything you wanted was there. right in the shopping street, great music in the restaurant. beautiful stay. Made me feel welcome although i was alone.

i just didnt know the front door will be closed when i left at 9am so had to go down the stairs with my uggage to go around the building but this is nothing. Just would have i forgotten my keys in the room or something, i would have been stuck. but i rate this place 99% / 100%

quiet room after dinner service finished in the town. free parking nearby and opportunity to move the car to outside the hotel back door for the morning packing. Nice and easy for walks around town and river. Easy to access food, coffee, cafe etc. A quieter place to stay outside Queenstown.

Steps up to rooms, and a lot of clutter in internal courtyard. This was off putting but these areas have been effected by events in the last few years, and the room was spotless.

The room was just right for us as it is located right in the middle of the town and it is part of the Restaurant Bar where we had a wonderful meal 🥘 We were served by the owner Kerry and her lovely daughter Briana. They run a very welcoming business…got to try the kiwi roast and the chicken Parmesan…😋

it was a tad awkward getting checked in and getting to the room but no biggie

Location was excellent. Pub served a good meal. Loved waking up to snow all around.

Was a busy night in the pub and when we had an issue in our room the staff were prioritising the pub patrons over us.

Close proximity to the town (especially icecream and food), and the pub was a great atmosphere 10 steps away from the room. Food was great and staff were really friendly. The high speed wifi in the room was fantastic, and allowed clear video calls back home.

The room was a bit warm even with the fan and aircon set to the lowest temperature.

For a hotel in the cheaper price bracket we loved staying here. Perfect location on the main Street so we could park the car and wander around. There was a little supermarket a few shops down so we could buy milk. We had a lovely meal for dinner. The young guy who checked us in was super friendly and helpful, we noticed he made a point of chatting to all the customers. Love that we could also easily walk to the Chinese settlement and the river as well. TV/bed/shower all fine too.

The only thing was the room was quite hot, even with the window open. We kept the door open as well to get some more air in but obviously had to close the door when we went to bed. There was a heater and electric blankets so it would be lovely and cosy in winter though.

The meals at the bar the lovely and very good value. The location was fantastic. Staff great.

It was outdated and the furniture old. Disappointing to have to walk above the rubbish etc from the bar where the rooms were located

10% discount on all food and drinks.

No breakfast served though booking.com said breakfast and dinner at a set rate. Though saying all that we had brought cereal and ate it in a cup with tea spoon. A toaster and some basic bowls and plates would have been helpful. Small fridge at least.

We arrived late after a long day on the road. The restaurant stayed open to serve us. Travelling with two young kids this was highly appreciable. Arrowtown is charming. I wish we could have stayed longer.