I like the view from my room and the restaurant food was delicious for lunch/dinner only

The attitude of the receptionist was terrible, I would never go back to the hotel and will never recommend it to family/friends , climate was too hot, breakfast taste super terrible and , they charge only for room service 20chf!!! Beside the food amount, the boss suzy I think her name , is sooo rude, shouting and screaming at me! She better go train herself how to deal with customers.

The staff was friendly and accommodating. The room was huge and felt homey. The whirlpool was amazing. The location and views were fantastic. Privacy is hard to get in Grindelwald and we got it here.

Dinner was a bit ambitious for itself but still good.

great location, beautiful and cozy design of the suite:rooms Delicious Food!

Breakfast selection could be better…

The staff was very nice, the room was big and clean, the views were beautiful.

They forgot to give us the wifi password and we were too exhausted to go and ask so we ended up using our own internet package. The room came with a kitchen that we weren't allowed to use (they didn't give us the option to pay more, just said that the oven and other facilities are not for us to use) The price was veeery high for one night with no internet

Beautiful hotel with awesome views of the Eiger and Grindelwald village Spa was lovely and outside whirlpool very enjoyable Free bus ticket provided by the hotel was nice gesture Food was excellent and our waiter, Helder became a friend

The Spa is a fully nude area and maybe the age for entry should be increased from 16 to 18 years or the whirlpool, where clothes are allowed, should have a seperate entrance.

Very nice place,quiet and with beautiful view. Step out the hotel you can walk in the small trails in the mountain, empty yourself and just enjoy the frssh air and birds singing. Town of grindelwald is on the other side of slope. When the sunray spray on that side of slope, with the background of mountains, it like in a dream. without car,difficult to reach. Don't try to walk to the hotel from Grindelwald Bahnhof,you need walk down at least two three hundred meters and then walk up two three hundred meters.take a bus or call a taxi.

not an issue of the hotel but tjere are so many flies I had even seen in Grindelwald, appears only in restaurants when you are eating. No elevator.

Amazing hotel in a beautiful location with amazing. The hotel restaurant provide great food and Misha the waiter was so nice to us.

The mattresses were too hard for me.

Location, room, facilities, and treatment of staff. Very helpful.

Found small bug in washroom. Maybe do something about it. Had to wait for 1hour in the restaurant for dinner. Eventually, the baby started crying, so we asked to send it to our room. Guess what our order was wrong. Bit disappointed. Maybe need more people in the restaurant to manage the workload.

Beautifully designed rooms and spaces, friendly and helpful staff, delicious healthy local food, beautiful spa, stunning view! Ski slopes all the way to the hotel. Free car park, and bus stop in front of the hotel. Wonderful place to stay!!

Individual ski lockers instead of 1 big ski room would be appreciated to avoid mixing up ski boots.

Everything about this hotel was exceptional! We were more than satisfied with every aspect of our stay. The facility is gorgeous, the service is outstanding and we could not recommend it more.

There were no negatives regarding our stay. A guest laundry facility would have been convenient, but other than that we really couldn't say anything negative.