Very nice services and the friendly staff made the impressive travel. Especially I would like to say thank you, to the staff ~ S. Tohyama さん. As we have an incident need to communicate with the car rental, without too many experience in communication with Japanese, her kindly helping solve our problem. I have to say the Japanese style breakfast is so wonderful and delicious that deeps in our hearts. Thank you very much for the service.

Nice four story hotel. The hot springs area that is separated for men and women was a nice bonus. For Japan, the staff was a little nicer than average and their English was a little better than average. I forgot something at checkout and the shuttle bus did an extra trip fo us.

nothing I can think of.

Excellent service from the staff! On one night the toilet in my room got a bit clogged, and the staff (old guy) who was in charge immediately fixed it! Next day, we were waiting at the lobby while it's raining and the staff offered us umbrella to bring. They also provide free shuttle bus ride to Kawaguchiko station from 9 AM - 10 AM but you have to let them know the day before. This hotel also have onsen, make sure you give it a try when staying. For the location, closest bus stops are number 3 (near Ogino supermarket) and 5 (Kawaguchiko herb hall)

About onsen tax, I think they should've informed us from the moment we check in, not when checking out.

The staff was extremely friendly and helpful. Loved the Japanese style breakfast. The onsen was very relaxing (was my first experience). The yukata and slippers gave us a wonderful Japanese experience.

The hotel was great, as well as the staff. The first day Mt. Fuji hid behind the rain clouds all day. The hotel has no control of the weather. The next day was bright, clear and sunny after the morning fog quickly burned off. We had a wonderful time exploring Lake Kawaguchiko in the light rain and especially the next day in the sun. Fuji-san in his glory was better than expected.

Location is around 15 to 20 mins walking distance to Kawaguchiko Station, around ¥800 if take taxi. Great breakfast and nice spring. Our room can see Mt. FUJI, but including big emergency iron ladder in view.

Our family has 4 members, which 1 toilet and 1 shower need to take time to use one by one. After setting 4 futons, not much spacing left in the room. Futons are difficult for elderly, not recommended for elderly.

The dinner meal is absolutely delicious but you need to make a booking beforehand so message the hotel first and they will give you 2 meal set types. The payment for the dinner is paid when checking out. The onsen was soothing and coupled with the massage chair and free non-alcoholic beverages it was a relaxing experience. The staff were so friendly to us and was accommodating to our needs, they even send us off when it was our last day so Kawaguchiko Park Hotel is fantastic in every way. Thank you

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Lovely and helpful staff. The breakfast was an incredible experience. Nice and clean room, with an extra heater for cold days. Good location, 3 minute-walking to Kawaguchiko lake.

The hotel transfer from train station operates on limited hours. If you arrive early in the station, will have to take a taxi.

everything since was welcomed by the staff until the last staying day. Very big room, nice staff and full of facilities. Authentic japanese style breakfast, so lovely.

No place to hang the washed cloth. Onzen, just found a person standing to take bath and shampoo and those shampoo falling down to onzen pool.

The breakfast was fantastic for people who love Japanese food.

The hotel was a bit old. But, the staff and service provided were incredible.

15min walk to Kawaguchiko station. 2min walk to Kawaguchiko. Property is classic maybe need to be updated some parts. Onsen bath was beautiful. Staff was friendly and helpful.

Small bathroom. No coffee in the room.