We were greeted in a very friendly manner by Paul (concierge) who checked us in, took control of our luggage and accompanied us to our rooms. We had asked for rooms to be close together but they allocated a room on the ground floor for our daughter (my husband and I were on the second floor). We spoke to reception who explained that she had been upgraded to a larger room with a park view, and the alternative room would be smaller with no view, and suggested we had a look at the larger room first. Paul took us to view this and it was indeed a beautiful room which my daughter happily accepted. Paul gave us all the information about the hotel and area that we needed and was very helpful. As mentioned by everybody, the breakfast was second to none, with everything that you could possibly wish for. The service at breakfast also was outstanding. We enjoyed dinner in the Champagne Lounge on our first evening which was excellent with first class service. The rooms were very well appointed and toiletries and water were replenished every day.

We were disappointed that the Terrace Bar wasn't open to hotel residents every evening, and for some evenings it was only partially open to residents. This was due to private events taking place. On the evenings the bar was partially open, the area was very noisy and not conducive to a relaxing drink. We had drinks in the Champagne Lounge instead which was enjoyable, but we would have liked to have made use of the Terrace Bar more often particularly as the weather was so glorious.

The hotel was perfectly situated for the town of St Helier, the bus station and lovely restaurants, and overlooked the bay. The staff were always friendly and helpful. There was nothing to dislike about the Grand Jersey Hotel.

Everything was perfect.

Hotel facilities good, staff very good, hotel room small but had all the facilities you would expect. Breakfast very good with lots to choose from.

Apart from the hotel being located on a very busy road, everything else was perfectly acceptable.

Perfect location, great bar, restaurant was fantastic, excellent breakfast and all the staff went above and beyond to be helpful, friendly and make out stay so comfortable.

Our room did feel a little dated and the bedroom very dark.

The staff were fantastic and nothing was too much trouble, everyone was friendly and my expectations were fully met. I would stay here again. The breakfast was delicious with lots on offer to satisfy everyone.

Very good room with lovely view but too hot to sit out on balcony. Location very good but traffic outside noisy at times. Breakfast choice and staff excellent.

Traffic outside noisy at times.

Luxury stay. With welcoming and very professional staff.

On a busy man road with road noise. But frankly, the fabulous hotel and staff outweighed this.

Breakfast was great and the room was really lovely. Also a great location - near the town with retaurants nearby

Nothing really - all great

The relaxed atmosphere. The helpful and friendly staff.

There is nothing we didnt like about our stay.

Great breakfast, absolutely polite professional staff, we all had high praise for Patrick he looked after our group day & evening (12 of us) loverly Spa & steam

It's slightly fraying around the edges, the lifts need attention & general decor needs a refresh