The Norfolk is a step back in time in many ways but that is its charm. It is possibly the cleanest hotel I have ever stayed in, it is immaculate! The staff are just lovely. A special mention to Isaac our waiter from Nigeria who served our breakfast every morning with the loveliest smile and attention to detail, Lisa on reception for her kindness, concern and reassurance when I lost my phone! And to Barry who also man’s reception but is also the quiz host with the most!!! Great sense of humour and clearly cares about the guest experience! Mum and I were even waved off by him when we left! (Could have been glad to see us go of course!) Due to its older style there is loads of storage in the room which was great for 2 women travelling together! Beds were comfy and the fan provided did its job when the weather was hot. Location was fab, very close to Howard Davis Park which is lovely, easy route to beach. Flat route into main town and Liberation Square was also an easy 10-15 min walk where you can get a bus anywhere (although there is a bus stops directly outside hotel if you don’t want to walk!).

As I said it is a bit dated so no aircon but fan worked well. We were more charmed by its quirks than bothered by them! The water is marked with caution hot…..do need to beware it really is very hot! There was a plug under the telly that we weren’t sure what it was for…..one day we could hear humming that started then stopped - realised when we opened a drawer that the plug led to the hairdryer in the drawer which we had accidentally turned on and the intermittent hum was as it was overheating it was turning off and then coming on again, potential fire hazard so would be worth labelling the plug 😊 forgot to mention it when we were there.

Very clean, tidy and all the staff were very helpful. Room service was very good. There was a nice view to the north east of the city from our bedroom. The meals were very nice and the waiter service was prompt. Very easy to book in and out at reception. The location is close to and walking distance to the town centre. The pool was a clean and tidy bonus.

Only one minor point. The bathroom was small and and a bit cramped. The layout meant you had to close the door to get behind it to use the toilet. The shower was not very powerful so had to hand hold it to get the best out of it.

Very clean and comfortable room. Location was really close to the centre of St Helier. We managed to park in the car park every day. Pleased that we only needed to pay £5 deposit for car parking permit and get it returned at the end of the break. So many hotels charge a lot for parking. Staff werre very friendly and helpful. The house keeper was excellent and the room was perfectly cleaned on the occasions we needed it doing. Our waitress at breakfast, Anna, was really friendly and helpful and remembered our requirements.

The breakfast menu is standard and the same english breakfast quoted for every day, It would have been nice to have smoked fish occasionally or a lighter alternative and my husband didn't get any porridge, however the people at the next table said he could have asked for it. We didn't know. However, there was a buffet for cereals and fruit. We didn't book for the evening meal. Again the menu was set for each day and I noticed the people next to us who had half board had the odd day where they didn't like anything on the menu.

Great location just in the city centre and very close to almost every corner of the island (by car). Rooms were clean and the bed was big and comfortable. Breakfast was not abundant but enough to start the day with energy. Sometimes I prefer this kind of breakfast with good quality food rather than a simple "all you can eat buffet". The staff was very friendly and helpful.

Some things are a bit too old and aren't prepared for these times. I.e. we really wanted to play pool one day while having a few drinks in the bar. However, all the machines needed cash and the only way of getting it was to go to the nearest ATM. Nothing too difficult but it definitely kills the vibe...

Full English breakfast was very good. Nice touch to keep the same table each day as our waitress Laura was delightful. Hotel and room is kept very clean. Comfortable beds. Having a swimming pool in a 2 star hotel is a bonus.

Only had one evening meal which was disappointing as the meat was tough and not a great selection of vegetables. Room lighting was poor. Only 2x13 amp power points so advise taking a 2/3 way adaptor. Toilet did not flush very well, requiring several attempts. In the room description on Booking.com it said "free toiletries" but you only get one bar of soap and you have to pay for shampoo/conditioner at reception. Glad the weather was not too hot as their is no air conditioning Hotel location is around a 20 min walk from the bus station and around 30 min walk from the beach/promenade.

Although very dated in decor and facilities, the hotel offered all the amenities that we had expected. The size of the room was very good. We found that things on Jersey were generally quite expensive, especially eating out but this hotel offered good value for money. Staff were excellent especially the lovely Portugese lady who looked after us for breakfast.

The noise in the room was noticeable. I don't think that there was much soundproofing between rooms and when anyone walked around on the floor above, it sounded like a herd of elephants! The door leading to the courtyard was dirty and remained so for our stay.

The whole hotel is run extremely well, very friendly staff, special mention for Silvester (not sure of the spelling) and Tila in the restaurant. Good variety of food, all well cooked . Very good bar and games room, bedroom spacious with tea/coffee facilities. Very nice looking swimming pool, unfortunately the weather although good, was not warm enough for us to have a swim. Reception very helpful with any enquiries. Some entertainment provided most nights. Only classed as two star hotel but should be at least three star. We will return.

Can't think of anything.

Location, price & cleanliness

Set table for breakfast/Dinner. Tables were very close together & not much privacy - space between tables. Silvio kindly took my concerns on board on day 1 and arranged a table move for us for the remainder of our stay. Great Customer Service. Tila our waitress was very attentive and went above & beyond to make our Breakfast a pleasurable experience. On request at Reception for extra cartons of milk was only given 2 and told housekeeping would replenish them the next day ! We were checking out the next day ..... I need two for one Coffee. Seemed a little tight !

Location was good , near to town and park with bus stop right outside . Staff on reception and bar very good. The bar was very pleasant with a few areas to sit in . Plenty of milk in the room to make coffee, plenty of helpful guides in reception and information on bus trips

Lots of stairs even on the one Floor there would be a little staircase something to be aware of. The hotel could do with a make over as looking a bit tired now . Couple of days going down to breakfast the cleaners were washing the floor outside the breakfast room which seemed a strange time to have a wet floor.

We stayed here last year and this year spent 4 days here then went travelling in some other of the Channel Islands then came back for a few more days. The staff were all friendly and helpful, especially the man who served us at breakfast. He worked hard but had the personal touch. The hotel is an older building and there are areas all over the place where there are sofas and places to sit and relax. Parking is at the rear of the hotel and can be busy at times, although we had no problems. Very convenient for shopping.

The television set was rather small, although it worked well. Perhaps a larger model some time in the future. Just a minor thing.