The people, the room, the facilities... all fantastic

Nothing in bar fridge, not even cold water or uht milk. Needs a coffee pod machine.

Checking in a breeze. Locations was the best. 30 min walk to Tokyo station, 30 min walk to kabuki theater across the street from the parks. 800-yen ride in taxi to anime street. We had breakfast included, highly recommend. The host was awesome he always sat us near a window so I could see the parks while we enjoyed breakfast. Buffet was a little bit of USA, UK and Japan food. We used the pool one day. The elevator operators were so pleasant. Walked to Tokyo station, I had prepurchase bullet train tickets and had them delivered to our hotel, it still took us a hour to figure out what train platform, it is sooo crowded, but so worth it. And the station shops are in the basement, they had more anime selection than anime street area. The only mishap was when we were leaving to go to the port to get on a cruise, they told the cab driver we wanted princess cruise ship. The cab driver didn't know where he was going, driving around the block three times stopping police on bikes, and leaving us in cab while he ran inside for directions. By this time I was starting to freak out. Then he gets to the international Tokyo port, no ships no people no cabs, he wants us out, this official comes up to us in cab and says are you looking for princess diamond cruise, were like YES he's like it's in Yokohama and hour away. We say yes, so he tells the cab driver in Japanese were to go. The cab driver drops us off at the right spot 2hrs later and wants 20000. yen my husband gives him 10000 yen it was horrible finally gave the driver another 5000 yen. Otherwise, the location of this hotel is perfect for were we wanted to go. Our room was just like in American hotel, brought yen before we left, way easier to pay in yen, no cards. I bought an empty luggage; I thought I would bring back a lot of anime NOPE. But the best souvenir shop is Don Quoite. KitKat, Matcha, Sake, Gift boxes of sweets chopsticks and green tea. I also ordered kabuki tickets online, they sell out same day.

Just the fact the cab driver didnt know were he was going, when we checked out of the hotel and he drove around trying to find the port, princess cruises. That was the only stress.

Everything: you get a clear impression of the hotel’s size and operations as soon as you enter it as it is a beehive of activity with many tenants and staff, with the staff always available and are very friendly and professional. Rooms and amenities were top class. Location next to Ginza and Imperial Palace, while the nearest underground station entrance(Hibiya) is only 50 meters away.

Only issue I faced was the need to register through My Imperial and get a membership number to be able to use the hotel gym without fees and also ask for a late check out (both are expected as part of any hotel services). Still, it was a minor point that didn’t detract from our great experience with the hotel.

Fantastic omelets on 17th floor buffet.

Location was excellent and convenient. Staff were kind and accommodating. I enjoyed the breakfast options. The history of the hotel is also interesting and something that I enjoyed learning about.

The furnishings in the rooms were a bit dated and reminded me of late 80s/early 90s decor. I was on the Imperial Floor, and while everything was clean and tidy, it did feel a bit like a time capsule. I was surprised that the gym at the hotel was so small for such a large hotel. It was quite crowded as a result.

The hotel is well located, within walking distance to our business destinations and to cafes and restaurants. We arrived early but a room was ready for us. Checking in (and later checking out) was a breeze. Although the hotel has passed its prime, it is grand and continues to be fully functional. A large reception hall, fluent English speaking reception staff, multiple operating lifts, with floor managers ushing us in entering the lift. The room is large, well appointed. Bathroom towels and amenities and bed sheets are checked twice daily. There are always taxis at the entrance, although the subway station is within walking distance. I truly enjoyed my stay in this hotel.

The service is incredible from the moment you enter the hotel - staff go out of their way to help. The hotel is hugely impressive from the minute you enter the lobby. A staff member takes you to your room and gives you a show around of the facilities The room itself was very clean and had an impressive amount of bathroom knick knacks to make your stay comfortable. I felt like I was treated really well. I can't re-iterate enough the service is incredibly high. A special thanks to Takeshi San/タケシサンに感謝します。

The personal attention, warmth and kindness of the staff and style of imperial makes it special. I stayed here 19 years ago with my grandparents and loved it then. This was my 2nd stay and even after so many years it maintains the same style and grandeur. As we had a child we were given an early checkin as soon as we reached. We had a beautiful room, excellent breakfast, the pool and spa are really nice.

Nothing to fault

Location was not close enough to Ginza; room type with a King bed was not available for my mother-in-law.

The fact that I requested 3 months ago and again by calling the hotel a month before arrive but in the end I still could not get a King bed for the mother-in-law. My mother-in law was checking in and hassled the Check in staff for 30 mins and she was complaining because I used booking.com etc and I even called up the hotel in March and I did my best before but still, the Hotel did not give her what she wanted.

The rooms were excellent and comfortable. The room was dead quiet with no air flow noise, best sleep in a hotel that i ever have had except for the earthquake which was handled reassuringly by staff. Service was excellent.

The view could have been nicer. We were looking toward the train tracks and Ginza. The view from rooms on the other side towards the palace is wonderful. Avoid the first floor american diner like restaurant, lines are too long because it seems like a go-to for local ladies out shopping.