Downtown

the hotel is an amazing old palace style structure. Room was stunning and huge. breakfast was excellent. staff couldn't be more helpful. Be aware however that Downtown is a multi functioning venue so certain floors are open to the public such as the ground floor where there are 2 superb restaurants and a lovely bar, the second floor where there are a selection of luxury boutiques, and the top floor where there is a rooftop terrace and bar. third floor is where the hotel rooms are located. Could run the risk of being too busy/noisy for some.

my only slight complaint was the party held at the rooftop bar every Saturday night. Music didn't go on beyond 11.30pm and with my earplugs in and aircon on full blast I could barely hear the music, but without those it would have been troublesome.

The location is amazing and the staff are just wonderful. The building itself is beautifully historic and the food and drinks we had at the hotel were exceptional. Gorgeous rooftop pool. Its an oasis of calm in the city centre.

Tiny things really. A coffee machine in the room would have been a plus, and if the hotel had provided a couple of bottles of bottled water. The bathroom situation is slightly strange, there are curtains instead of solid doors in each of the bedrooms.

Good location, big rooms, comfortable bed, staff were very nice.

We were not notified the pool would be closed in advance so were disappointed not to be able to avail of the amenity, which was a big favor in our selection. AC unit was old and a little loud. Some noise from a private party of the roof one night.

Rooms are nice / spacious size Great size roof top pool with many sun beds and seating Number of restaurants and places to have nice drink Good mini bar stop up

Bathroom - no doors or ceiling to the toilet allowing some of the "business" smells to linger around the rest of the room

breakfast was great, restaurant downstairs was great.

The rooms are really dark with poor lighting. We stayed in more than one room and some had really loud or really poor ac

Loved the design mix of old and new - the architecture was beautiful! large rooms and our terrace had a fantastic view. rooftop bar & pool had a great vibe. Azul Historica restaurant in the courtyard was beautiful and very good.

rooms needed more light and a ceiling fan - the AC needed help with the tall ceiling

Great breakfast and the design of the hotel was amazing. We had the biggest suite so we had super tall ceilings and tons of space to relax between seeing sights.

Everyone mentioned the curtain for the toilet vs a real door. So that wasn’t a surprise but it’s not ideal. Also the traffic getting to and leaving the hotel is a pain

The architectural features of the building were completely embraced by the designers… the materials chosen respected the historical integrity of this amazing palazzo. The urban vibe given to this loft space reminded me of Phillip Johnson’s glass house in New Canaan CT. ( the concrete walls, exposed brick terracotta rectangular tiles, leather, and wool.) The designers created a beautiful balance for both day and night. The sleek blonde wood platform bed / desk fitted with outlets and a combination of light features was a dramatic way to furnish the space.

One negative was that our hotel room was located directly under the beautiful pool. I didn’t notice the sound until I dialed down the AC… and then I found the sound of moving water incredibly distracting. My solution was to keep the AC on all night. My husband was annoyed by the lack of privacy in the bathroom suite / the use of curtains instead of doors for by the shower and toilet. I found the room quite Bohemian!

we booked this as a last night of holiday treat. I wanted something a bit special but not as generic and business feel as the Hilton. this hotel delivered. the decor and design of the property was beautiful. its incredibly Instagram photogenic and really well thought out. sitting in the heated jacuzzi at sunset was lovely and bougie. I love the multi stem trees separating the ground floor and first floor, the candles in the hallways at night and the general attention to detail. Lastly, I don't think the promo photos did the hotel justice.

I loved it. only small bits.... the staff were a little snooty until they realised you were a guest but I guess that's common for a hotel of that price. i don't have a lot of experience of that. I felt the restaurant downstairs wasn't really worth the money, the food wasn't amazing, the service was rushed and it was a bit packed in, freezing and drafty.

Eco in the rooms

Hotel exorts customers with extremly high upcharges. Room Service was trash. Pool and JacuZzi were unattended amd dirty