Umbral, Curio Collection By Hilton

Great Design, impressive zones, details and style, great integration of a gallery and coffee shop down ! very nice swimming pool on the roof top with relaxing zone - rooms are big and comfortable even had separate room for work ! all is well thought of

it takes some effort to go from Good to Great ! so i guess the main challenges are the kitchen and the service - had 2 incidents where a dessert and cacao took 45 minutes to arrive - luckily i was not in a rush - in case of the later it was forgotten and i had to remind 3 tomes about it :( - i think some more work could be done regarding ventilation, some food smell is present once you get out of the rooms

My wife and I stayed at the Umbral for seven nights, between Christmas and New Year’s. Our stay was absolutely wonderful! The property is a beautifully restored 1920s era building of Spanish design, exquisitely renovated to original. It is suggested by the staff the building was originally a convent and later government offices. The guest rooms have been modernized, in both design and amenities. We stayed in room 203 a front facing suite (suites are not that much more than standard rooms) with high windows. At no time did we experience any noise from the street, though the hotel is in the historical center of the city and just a few blocks from the Mexico’s main New Year’s Eve celebration. There are many great places to eat close by, including in the building itself. The Umbral is walking distance to museums, historical sights and parks, as well as convenient to other of Mexico City’s neighborhoods. It is similarly convenient to the Mexico City airport, being less than a 30-minute drive. Staying the Umbral hotel is a strong recommendation and incentive to check out other of Hilton’s Curio Collection hotels.

location location location ; design ; cleanliness staff friendliness;

room fridge was empty. very limited space at the bar literally about 4 stools and one table - no good for socialising or relaxing at the end of a hard day’s sightseeing. Breakfast service was slow & clunky ( no forks provided for fruit salad; no milk with the coffees despite asking for con leche (twice) - but the quality of food was great when it arrived. Just was harder work than it should be for 5*. Room guide to services was poor - Only discovered room service was available on the last day by reading the menu?! Should be a simple guide in each room simple to fix. That said the above points are made as pointers for how to improve - We still enjoyed the stay and would stay again now we know what to expect.

Location was excellent for historic center. Staff was responsive and attentive to needs. The rooms were comfortable and clean. We appreciated the layout and decor, beds were comfortable.

Staff could have been more knowledable to make recommendations. There were a couple of times we went to ask about murals and other points of interest, the staff at the reception were not knowledgeable and were not able to assist.

Central location, easy to get around. Our suite exceeded our expectations based on the photos, was so spacious and lovely. Staff was very attentive, knowledgeable and helpful. Had dinner at the restaurant Paixa on our first night there and it was a real fine dining experience with table side services, little extra courses, hand churned butter etc. but it ended up coming to about $120 US for the two of us at the end of it! Such good value, and a really great time.

This is great place to stay, I loved the architecture and the concept of the hotel in all the aspects.

The staffing in the front desk did not know all the aspects of my reservation made in the booking platform, at the end it went well but I was expecting a better service in the front desk since the beginning, this is part of the experience.

I was quite impressed with the design of the hotel and room. The lift and stair have a cute antique style but the room is very stylish modern with nice big clean shower room. Its located in the old town district and its pretty easy to walk around. We ordered the room service on the first day and the food is pretty good.

The so-called pool is just too small to even worth diving in. Its more like a bathing pool.

The quality of the rooms is very high, exceeded our expectations. The location is very central however we prefer to stay in Roma Norte as it is a very nice area.

Breakfast was poor standard for a Hilton - we did not get everything that was on the dishes we ordered and the staff seemed confused at what the offering was.

Everything was good, the location is great and the hotel itself is beautiful

The windows are not really sound proof so we woke up a lot at night. The room in general was nice and big but lacking some maintenance work, floor and walls were full of stains which gave a feeling of unclean.

Great hotel. A little haven amidst the busy city. We spent one night here after missing a flight. Ate at the restaurant, amazing food and drinks. Good breakfast too!

It’s quite dark and there was no natural light in the bedroom. The windows were covered up. They play music in the hallway so you can hear it loudly from the room.