Incentra Home Chelsea

As a single tourist, I really just needed a clean and comfortable room. Everything was neat and tidy, and the bathroom kept in very good condition. There were plenty of bathrooms for the guests and I found the bathroom engaged only once during my stay.

The only thing that I think was not up to standard was that I think the blanket provided was not washed.

Location. Easy access to building. Allowed me to store my bag before and after check in. Checked in over the phone. Easy check in

I had no towel the first day, and there was no one in the building. No one answered the phone, and there was no phone for texting. Left VMs, and no one got back to me. Facilities look dirty and dingy. My room wasn't clean. The 2 thin sheets were wrinkled, and I had no blanket. Fortunately, I travel with a small blanket and pillow and bathroom product.

At first I thought I got locked out because I checked in late and there were no staff. It turned out the staff emailed me the access and my room nuber/passcode. I got to settle in with no trouble (thanks to another guests returning from late night activities reminded me to check my email as we met as he walked inside the property). So for late check-in people, remember to check email from the hotel.

The area around my bed could have been cleaner. The cleaniness of the bed sheet and comforter were okay. But the hard surfaces around the bed had some hair from the previous guests. Not just a few strains, but one of them formed a tiny hairball... (which was kind of gross). I don't expect top quality from this room price. But I think this is slightly below it... I expect housekeepers could at least do some basic vacuuming around the bed where my face and my body is close to.

good location, clean, safe, comfortable

be aware that the checkin timeframe actually means there is no one on site to let you in to drop off a bag except during those times. you must arrange in advance if you want to drop a bag earlier than 3 pm or if you plan to arrive after 8 pm or you wont be able to get in.

the rooms could use a little finesse amenity wise, but you can't beat the price or the location. If you just need a place to sleep while out in the city, Incentra is an ideal place

The facility is a few blocks south of Moynihan Train Hall. It is convenient to trains. Room 2C was spacious overlooking 29th Street. The bed was comfortable. The room was tastefully decorated.

I had hoped to check in early or to leave my luggage at the facility at 11 am. I called to leave a message and received no call. I went in person to ring the doorbell to elicit no response. I then carried luggage for the day until I check in around 5 pm. Although there were two rest rooms on my floor, both were occupied so I had to walk up a flight to locate an empty restroom. I had to provide my shampoo, conditioner, and soap. The room lacked a telephone and a television.

Cleanliness Bed was very comfortable Linens were good Nice atmosphere Close to two very good delis/bodegas Close to MTA bus lines

Dishonest billing practices I selected and reserved a pay later room My card was charged for the full amount of the room the day after my stay Staff Only 1 person on duty at site He only answered the phone for the hotel Remote conversation only Not able to communicate in person Deceptive about rooms Pictures shown for rooms are not correct

Great location and good facilities, stylish space, and comfy bed. The kitchen had all I needed to cook my meals every day. I was given a nice room.

They had some issues with the hot water, which only worked for about 30 seconds when I showered. The guy in charge said they will fix that.

The rooms were good, the bathrooms clean (as far as that is possible with several users), the location was perfect for a weekend to explore the city! And you occasionally meet nice people in the kitchen to chat.

Since our stay I have been trying to get an invoice from the accommodation. I wrote an email both via booking.con and separately. Unfortunately, after two weeks and several reminders, nothing has been answered.

We stayed in a lovely little room with the most beautiful oriental rug! That's what I remember most about it. The guy who checked us in was so nice, and the place really had the feeling of some kind of 19th-century boarding house. I can imagine that this hotel would be very nice for an extended stay. Lots of cool art in the hallways, and a REALLY clean bathroom. Seriously. Hardly any noise from the street or from other guests, and very well air-conditioned.

Initially it was a bit difficult to climb up the ladder every time we wanted to get into bed, but it got to be fun after a while--- we learned to appreciate the novelty and adventure of it. Also, though, there is no sign outside! We were not sure that we were in the right place for a while, as it looks just like a regular residential building. A word to the wise-- if the address matches the one listed for the hotel, you are in the correct place. You haven't been scammed. You just need to press the call button on the door and wait. That was it, really. The size of the room was what we paid for in New York City.