Sonder Flatiron

The location is second to none, the staff were nice, it was clean and I felt safe travelling alone. I had no problems with the app or with checking in or out, and I was not bothered by the noise from 26th street as earplugs were kindly provided. I had a minor incident with the coffee maker in my room, and had help right away, and had no other problems with it. I really liked the Davines bath products and didn’t use the ones I had brought with me, which is rare because hotel products are usually the absolute worst. I was given fresh towels when I needed them, and helping myself to more coffee, toilet paper etc was not a problem. I requested a later checkout via the app and it went smoothly. I also had no problems with the Chromecast. So all in all I did not like experience any of the problems that other guests seem to have had. I quickly found out that it was quicker for me to tap my code than to use the mobile key, and as it’s only six digits this isn’t difficult. This hotel is perfect for anyone able to and used to dealing with things themselves and who don’t require much assistance. Everything is explained clearly in the app, and made my stay very easy and pleasant.

Very convenient, you can go to in MTA by walking

Space is too small. Too many noises on the street during midnight

central comfortable and had everything we needed

Very central location with lots of bars & shops nearby. Very clean & well kept hotel.

No hot water at times. Quite noisy of a weekend.

I’ve stayed at a lot of hotels in NYC and this by far was the best in terms of location, comfort and value for money.

i liked it all

The location is amazing. Some lovely restaurants/bars close by. Would highly recommend

The room

There was a lot of noise one night from a club or something??

loved the style, presentation, view, locations and access to gym

no microwave/kettle

The location was perfect. Within walking distance of most attractions.

Location was fantastic. The hotel was nicely furnished. Our second room was fantastic.. corner room with incredible views

When we arrived the room we had originally booked was no available... we were given a smaller room, which did not have a table microwave and sink as we had booked. We stayed for 7 days.. the idea was to have a few meals at the hotel.. but that was not an option. I spoke to Tatianna who was very nice and told us she could move us to a bigger room the last 2 nights. And she would re fund one night. When we arrived in the room it was freezing cold and the heating system was not working. Fortunately they sent someone from maintainance who solved the problem... it took some time but it started working in the end... we got 2 Starbucks gift cards of 5 us$ each for our troubles. One of the lifts broke mid stay and was not working. You had to put your room code into a pad in the lift.. that was terrible.. everybody forgot their codes... and if you were with other guests in the lift it was a hassel to put more than one floor in.. because the code was only for your floor.. Then the broken lift was sort of fixed... it went crazy and would stop in every single floor... The re fund.. ended up being credits for a next stay in a sonders, valid for 1 year. Fortunately we had booked a sonders in miami right after NYC. We tried to apply the credits for that stay but it was practically imposible. I sent lots emails and I am sure I was answered by practically all the sonders staff... each person had a different take in the matter.. which was quite confusing. No follow up was made by 1 person. By the time we left NY we still had not been able to apply the credits. When we arrived in Miami there was a receptionist.. no reception in NYC. She phoned management in arkansas.. but they were not able to solve the problem. Finally after several more emails i was able to get one from David who seemed more forth comming and helpful he said i should phone him so i phoned arkansas again and asked for david... no surname supolied...so no one knew david...so I spoke to john..