Best Western Premier Empire State Hotel

About the hotel: The hotel is in a really good location. So you will be in the middle of Manhattan. There is a brand new Whole Foods market en fairway market close by. There bought we our breakfast or at Starbucks that was also really close by. The staff were very friendly. Also what I heard when they spoke to other guests. We arrived on thursday (left on wednesday) and asked on Saturday and Monday roomcleaning (new towels, empty garbage). For us was that perfect! Very plus: close to the reception there you could get water, tea and coffee to take away for free! About the room: we booked the kingsize room and the size was really good. The room was clean, aircondition worked really good and there was a small fridge in the room. Really happy with that! We had room 1701!

Really nothing.. we would recomandate at out family and friends.

it was a great location! the beds were a bit uncomfortable for me but that’s totally personal opinion my husband and kid slept well lol the view from our room was lovely. it was really clean. the staff was sooo AMAZING and accommodating. there was a parade and I had left the hospital to check out the room while my son was having surgery and I was having trouble getting back to check out so the staff was amazing they said it’s OK I will extend your check out and I just ended up having them take the stuff out of the room and they were so helpful and so nice. kudos to them! stayed November 10/11 2022

no restaurant or bar. but hey it’s New York lol

Convenient location in Manhattan, very good price for a night in January, the room was very clean, the staff was helpfull

The property took one month to cancel the holding on the CC, no safe in the room

Breakfast was amazing. Room had amazing view. Beds were super comfy. Was central to a lot of places

We had noisy people on our floor. No fault of the hotel! But we could hear everything from our room

The location was perfect for me, and the staff were very friendly and helpful. The bed was comfy, and there was a selection of different pillows to find something that works for me. Overall, the room had a cozy feel to it, and despite some minor details, I truly enjoyed my stay!

I chose a room with a king bed, and it took up most of the bedroom area. There wasn't much space around it. It seemed too tight to try and roll out my yoga mat to exercise. Another thing is that I was under the impression there would be breakfast available (although not included in the pricing), but the selection of items downstairs was very modest - quick bites rather than proper breakfast.

The hotel was exceptionally clean! The beds were very comfortable. I would most definitely stay there again.

It provided everything I needed. I don’t have anything negative to add about the property. Booking.com however tried to scam me for more money. After I booked I received a notification that I needed to upgrade my room, at a cost, for air conditioning. I called the hotel and ALL of the rooms have air conditioning. Initially I almost upgraded because who wants a hotel room without air conditioning. I’m glad I called the hotel. I can’t say that I will be using Booking. Com again.

The location is brilliant, very central to all sightseeing spots. The breakfast was extra but you can fill up on plenty from cooked breakfast to waffles, yoghurt and cereals. The staff were incredibly helpful. There is free coffee and tea in the lobby when you come in from the cold. The beds are very comfy.

There was quite a bit of noise from the vents in the rooms and the windows were very chilly (the curtains are thin so don’t insulate) but we were there at a very cold time and the heating in the room is good. Would’ve liked a coat hook for our wet coats.

Excellent staff, very helpful the entire stay (reception, facilities service, house keeping, etc.). Even after checkout, the staff was extremely service oriented, storing luggage until the end of the day and allowing us to freshen up, have a coffee and wait for our taxi (arranged by hotel). Perfect location, in a great neighborhood, with easy subway excess and great food options all around. Great rooms, we had the quietest stay with best sleep here in NY (compared to 5 other hotels during our trip).

No comment.

Fantastic location! Depending on what sights you want to see, we didn’t need to get the tube once! We managed to walk to most sights on our list and took the bus (steps away from the hotel) for some further afield trips. The staff were also friendly, helpful and very quick to respond to room service requests.

It would have been nice to freely access the terrace area, but I appreciate it may have been out of use for a good reason. In any case when I asked at reception, one of the staff members kindly offered to open the door if I requested it.

We stayed for almost 12 days and the staffs are friendly. The room is small for 3 luggages as expected for standard NY hotel but we can manage it. In between stay, we check out and c/ in again for one night and they allow to leave our large baggages with fee/ baggage. Breakfast is good. No refrigerator Or kettle in the room but there’s coffee tea area in the lobby for Free. The location is convenient to walk to shopping area in 5th avenue or down to Madison Square Park. There is supermarket in Madison Ave, where you can Aldo buy hot food.

We can hear noise front next room