Krystal Urban Aeropuerto Ciudad de Mexico

My favorite part of this hotel was the BEDS! The reviews continuously mention the beds but it is 100% true. I am picky about my beds and I love a good hotel bed, but surprisingly, for a budget minded hotel, these beds are amazing! The showers were hot and had a lot of water pressure. Good beds and a hot pressured shower, that's pretty much all I need. The rooms are a bit dated but it was totally fine, the staff was professional and the hotel restaurant's food was decent with friendly service. Another key reason people like this hotel is not only for the price point but the free airport shuttle. Its about a 20 minute trip (with no traffic - which is probably rarely occurs in Mexico City). The hotel is not at the airport, but the shuttle was efficient for me. Its a great "layover" hotel, or a "spend the night before or after the flight" which is what I did. The neighborhood is not the most glamorous part of Mexico City but I didn't really go out.

I wish the little hotel "tienda" had better snack options.

Great rooms and good service

The internet never works well, the TV was not able to connect to YouTube. I have to use my cellphone data to share wifi to the TV. The hotel needs to upgrade their guests internet service or review it

Note inside is spacious and clean. There is a restaurant on the main floor. Food was delicious and price was not extremely high. Waiters and waitresses were amazingly courteous and very attentive. We had supper, I had some Al pastor tacos and they were big, tasty and not expensive. My wife had a salad, it was of decent size and very tasty too. You can pay with credit card which is very convenient as it was the end of our trip and didn’t have much cash. The hotel has a shuttle service, the shuttle leaves the hotel every day every hour on the dot. I believe they’re in the airport every hr on the half hr segments. Best you call them to find out where and when they do. Super convenient. Have some cash for tips For the driver. The hotel concierge and front desk staff where very helpful and even got us in a bit earlier, they let us keep our bags there as we went to get some lunch (we were there earlier than noon, got us in by 2). Room had everything we needed, was clean and had lots of space. We also loved their breakfast!! They allowed us to upgrade to buffet and was amazing. Great selection of food.

Area where hotel is is not the greatest to go walking but it is safe. It’s just not pretty. There are a few places where you can take a cab or an Uber to go and get some street tacos or even pozole. Just make sure you take a Uber or cab back.

Amazing, friendly, helpful staff. Very nice hotel, well care and staffed. Rooms are pleasant, comfortable, clean and with air conditioner control. Beds are the most comfortable beds I have sleep at! Loved my showers! It was great, with a good amount of pressure! Kitchen and restaurant had great food options. Margarita, Ruth our waitress were pleasant, courteous and attentive.

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The breakfast buffet was excellent. We particularly liked that, in addition to the hot food selections, they also had a good selection of yogurt, granola and fresh fruits. We also had dinner there one night and it was excellent and very reasonably priced. The staff in the restaurant were very attentive and friendly.

Rooms are nice, it's a bit dark, but it's OK. I arrived 00h00 at MEX with no hotel reservation, made the booking through Booking.com and when I called they sent a minivan to pick-me-up at terminal2. Transportation from/to airport is included free of charge (remember to tip the driver). Breakfast (buffet) is good but expensive for Mexico standards, you can cross the street and go for the Comercial center right in front and have breakfast ú

Rooms, especially the bed, were comfortable, but the carpet needs more cleaning on the floor. Good value for money 💰 .Breakfast was very tasty and serving staff very helpful.

Reception staff can tell more information about facilities in hotel and other activities close by for tourist people .

Good shower, the hot water took a while to come on. Beds were comfortable and we loved the cozy duvet. It was a large room. Friendly service. Shuttle was punctual and the driver took us to door 7, after letting others get off at gate 4.

The room was very cold and the heating didn’t work.

The place has a positive and friendly atmosphere. The staff are wonderful and always ready to accommodate you. The rooms are very clean and comfortable. I would of loved to stayed more but I will be back.... Highly recommend this place.

I have nothing to complain...

The staff very attentive, professional and courteous. Very reliable and honest too, that’s a plus now in days. They have a 24 hrs restaurant in site which is a plus especially with kids and arriving late to the hotel. They also provide free airport shuttle which is a plus.