AC Hotel by Marriott New York Times Square

The chic look and proximity to streets that bypass Times Square while remaining close by

Absolutely nobody trying to help patrons with homeless folks on property grounds I am a New Yorker I understand and feel empathetic for those without a home. At this hotel when using the smoking area near the door behind the plants and front steps, the tall skinny male front desk attendant literally watched as someone tried to force me to open the door for them. Absolutely no back up, or security to just help guests feel a little safer just leaving the building in the early am and late night… when most of those doing leisure travel to Times Square would be out and about during those times. To be struggling and unable to enter my hotel due to homeless harassment while the attendant looked on from outside was INCREDIBLY frustrating and unprofessional.

room was as described and very comfortable all around nice place. they also booked our airport journey for us which was appreciated.

not really the hotel’s fault but you have to request for your room to be cleaned which is a pain on a long stay. you don’t want to engage with people unnecessarily sometimes when there is a que at the front desk.

Staff was very friendly and helpful. Room was clean and comfortable. I really have nothing negative at all about the experience. Very close to multiple subway stations with many train options. You can get anywhere in the city very easily.

I think we accidentally moved a bottle of water in the fridge and I was charged $18 for it. Never took it out of the fridge, never opened it. Opening the shades required a hard pull of the cords and on day one, the cord broke. Staff did come fix it quickly. The charge and broken cord doesn't change my feeling about the hotel.

This place is an oasis of calm in a very busy part of the city. If you need to stay midtown I would recommend it. Staff were helpful and very friendly. The rooms were clean and bed extremely comfortable.

Nothing wrong with the property. Could’ve done with more storage space to unpack maybe. The surrounding area was busy and there were a lot of homeless, but we never felt unsafe. However, I wouldn’t have gone out on my own late at night.

24 hour gym was a great facility. Two shelves for water and snacks were appropriate.

Housekeeping daily,A welcome note from GM, good telephone directory. In fact the handset remained locked for one day till it was pointed out to Front Desk. Atleast two drawers at waist level to unpack.

The staff were all so friendly. The street was blocked off the day we left and a young man named Josh helped us get our luggage down the street and loaded in the car. I also forgot a shirt and the girl I talked to was so nice about it and called me back next day and said housekeeping turned it in and what to do to get it returned to me. Would definitely stay here again!

Great Place to explore the city. Staff super friendly. It‘s nice that there is a restaurant and rooftop bar in the hotel. I would highly recommend an upgrade to the higher floors, the rooms and view are really nice.

Breakfast offer in the restaraunt was quite limited (lunch & dinner excellent though)

The staff made our stay even better than it already was. Everyone we encountered was friendly and helpful. Several staff members made my kids feel special because it was their first time in the city. The location was great especially if you’re seeing a show. We also enjoyed visiting the roof top bar to take in our surroundings. The room was beautiful and clean as well. I also appreciated the safety feature of needing your key card to make the elevator move.

The only thing I can suggest would be a valet parking option. It certainly wasn’t a deal breaker as we plan on coming back soon!

Very friendly staff, clean, and well organized hotel.

We selected the King room with a view, windows were great but unfortunately our view was directly in front of another building, couldn’t really see anything which was disappointing and different from pictures posted when booking online.

Staff including Devan and the young lady at the front desk were amazing. Alex checked on us regularly as well. Location which includes having theater district in walking district, Boqueria next door and the roof top at night was terrific.

Cleanliness of shower and fact that sink stains when I used creams and makeup. Wasn’t sure how to navigate trash in the room since there’s no room service.