Holiday Inn Express - Times Square, an IHG Hotel

Loved the location, the price, and the food! Best continental hotel breakfast I have had in years! The cinnamon buns and coffee were great. It was close to all the attractions and 10 mins for the the train station. Felt like everything was at our fingertips.

If possible having two stations for breakfast as it got very crowded and we were in line for a while. By the time you got to the warm food it was almost gone then had to wait for it to come back out.

This is a great hotel when you consider a budget with location. We literally walked to EVERYTHING we wanted to see except the 9/11 Memorial and the Brooklyn Bridge. It is literally just a few blocks from Times Square and most sights are walkable without much effort. The breakfast was an egg and sausage protein each day along with breads, fruits, cereal, oatmeal and beverages. Rooms were clean.

I don't like the reviews people leave. This hotel is literally one of the least expensive hotels in the whole city. YES, rooms are small. YES, the breakfast wasn't huge. BUT, you are getting the financial savings for a decent breakfast, a clean room with your beds, and all of that. If you want a huge hotel experience then pay the money for it. Our stay did what we needed: gave us a good start to the morning with a free breakfast, proximity to everything, a safe place to sleep, and cable tv.

We liked that the location is convenient to everything we wanted to visit. Breakfast was boring but sufficient. We also liked that our special request of a quiet room was accommodated by putting us in the corner.

We asked for a couple extra pillows and blankets and when we didn’t receive the pillows after almost two hours, we went downstairs to tell the front desk. When we simply reminded them the last rose her eyebrow like we were lying and then resent the request. It made us feel a little off put since she didn’t even say sorry. Also the cleaning services never came into our room once during our 4-night stay.

The hotel is at an excellent location, 5 minutes away from Times Square, 20-30 minutes walk to Central Park, a few subway stations not too far from it. Just the perfect location for a trip around New York. The rooms are not bad, the AC is working really good, but we didn’t have enough bathroom stuff like shampoo, conditioner and lotion. The bathroom wasn’t good cleaned but nothing too scary. Just a few little puddles around the toilet, a little water and soap on the soap holder in the bathtub and a little bit of a pink mold around the edges of the bathtub. The breakfast was good, not big of a choice but it was tasty, some of the things were old, like the bagels, they were extremely dry. For the price that we’ve got the room and the location of the hotel could say that it’s pretty much worth it. Note: If you order door dash to the hotel, be careful, sometimes they deliver it at the other holiday inn, which is 5 minutes away from this one or somewhere on the street where the hotel is.

Location - excellent. Right next to 8th Avenue so next door to the Port Authority Bus Terminal and the start and end of the hop on hop off bus. Walking distance of the major tourist sites. Room - excellent. Clean, warm, cosy. Large and bright. Study desk and TV. Bathroom was excellent with toiletries provided. Tea and coffee available in the room and in reception. Breakfast - great variety and choice. No shortages. Available 6am to 10am. Great way to start the day.

My key card did not work a few times and I had to head back to reception to get it reset.

Location was great. Breakfast was convenient but left a little to be desired.

I booked this hotel because the website said it had parking, and was surprised to be charged an additional $75 at check in for valet service. That should have been much more clear on the website. I also would have appreciated a heads up that it takes at least 30 - 60 minutes for your car to be retrieved. This unexpected hurdle threw a wrench in my day, and when I finally did request my car, it took almost an hour and a half for my car to arrive from the garage. While the staff were curtious and apologetic, this was extremely problematic from a scheduling and logistical perspective for my trip.

Their breakfast was nice and some staff. Bed was comfy

They ask me to charge $75 for security deposit which is refundable. I paid by my card and I didn’t checked until came back home, when I check my bank statement I found they charged me $160 whiteout my permission however, they only refund $143. Every time when I call them to ask they just transfer my call to all over I never get valid reason. Calling them is so frustrating. Their night shift staff was so mean. Their rooms are small, you can’t see city from your city view room, bed was nice and comfy however not for long leg people😂, make sure they don’t even have a refrigerator at room.

I was checked in by a gentleman and a beautiful lady who were extremely helpful and assisted me in all ways as my booking was not showing in their system. They were always smiling and welcoming at all times which i never experienced in new york, these 2 employees are always busy with groups at the reception but they still manage to smile and welcome anyone passing by the lobby. The lady working at night is excellent as well , she is very professional and answers all quieries with efficiency. I also liked the fact the housekeeping ladies come everyday to change the towels and remove the trash.

I was staying for 1 week but the bedsheets were never changed . No mini fridge in the room which makes it hard for a long stay guest.

Nice room great location.

No refrigerator

I loved the stay. Nice staff specially the kitchen staff at the time of breaksfast Benjamin and Rosa, they were kind, friendly also with the kids a 10, for them, we were a family trip of 9 members and they always was too good. Also the reception people, a white spanish talking guy and a young muscle guy that were at the afternoon-night shift. I'll come back for sure.

It was so little personnel staff things, That I really wont gave any credit or importance. Nice stays, A lot of things than other.