DoubleTree by Hilton New York Times Square South

Superb location. 15 min walk to Times Square and most Broadway shows. 5 mins to MSG and easy train to Jamaica / airport. Staff friendly and rooms clean. Couldn’t pick a better location and hotel for exploring NY. Don’t worry about the homeless comments, we felt safe at all times and it’s no different to any city in the UK.

Nothing really - We were anticipating the rooms to be small - they are, but not as drastic as people make out. It’s a double bed, wardrobe, 43” TV and a decent sized bathroom.

Great location, close to Times Sq., but not too close Very courteous staff. I stayed there for 12 days, and it was a great stay, just because of the staff. Special mention about 2 staff members - HERENDY (Who cleaned my room). My room was very messy since I had shopped a lot, she cleaned my room, folded my clothes, and freshened the room as if it was new. All this without me even asking. Mohammed at the Lobby is one of the most courteous and hard working persons I have ever met.

The rooms are very tiny, just about as big as the bed. So almost no place to keep a suitcase at all. If a couple is staying in the room, then the suitcase needs to be packed and unpacked multiple times a day. Almost negligible closet space too. But that is New York. The lobby is very tiny and always crowded. I wish they would open up the breakfast area for people to wait and hang out. During rush hour (9am to 11.30am) it may take you upto 15 min to get an elevator ride. So maybe choose a lower floor so that you can take the stairs.

This is the hotel for LOCATION. Easy when arriving from Penn Station, walkable to everywhere. Close to subway entrances. Staff were friendly and helpful. The room is small, but with organisation and cooperation 2 adults and 2 teenagers managed to cope for 4 nights without murder. And the rooftop bar is wonderful (though no fruit juice on the days we went). The views were fantastic, and so quiet and comfortable. Door/concierge was well staffed and we never felt unsafe or uncomfortable coming or going, even late in the evening.

Housekeeping was a little erratic, but fine. Room is small - but that's the trade-off that we were more than happy to accept.

I’ve stayed in hundreds of hotels all over the globe and this experience was great, the people working at the hotel are all amazing honestly! Idris from front desk was one of the kindest people ive ever met, same goes for the security guys omar and the other guy from africa, such amazing people. they give you fresh baked cookies everyday and theyre soo good i had to take one with me to Jordan. location is great and rooms are very clean, definitely will keep staying there in every NY visit

Easy walk from Penn Station when I arrived by train. Also took the E subway from there back to JFK, very short walk with a lift straight to platform level. Not too far to Times Square and 20 min walk to edge of Central Park Nice to receive 2 cookies on arrival Fast check in and check out Great view of Empire State building from room

Room on small side and cost high but normal I think by NYC standards.

We checked out and had issues in the airport after a cancelled flight. We arrived back to the hotel after making a booking in the airport again for a new room. When we arrived at 9:20am the staff (andrae) was super accommodating for us and found us a room instantly to go to as check in doesn’t begin until 4pm. We were given warm cookies and water upon arrival. He saved us from an awful lot of hanging around in the extremely cold weather and we could’nt be more appreciative.

The property was located close to Times Square, an easy walk to Broadway shows and dining. The rooms are a good size and the hotel was clean. We felt safe and would stay there again. Check in process was easy and staff friendly. Tamra checked us in and was friendly and knowledgeable. She gave us a couple of places to dine, and we tried both and neither was a disappointment. It was a nice touch to be given a warm oatmeal chocolate chip cookie at check-in. Panashe and Fran were helpful and fun to interact with, they seem to enjoy their jobs. All staff were friendly we came in contact with.

We don’t have any complaints.

Booking a hotel in Manhattan looking to get away from the less economically stable side of New York? Welllllll … it ain’t that easy I’m afraid! Don’t get me wrong I LOVVEEE NEW YORK for all that New York is but THE ONLY reason I chose to stay in Manhattan was to be close to some of the action, (heck, we were literally a stones toss away from The Empire State Building.. so close in fact, we almost didn’t recognise it until we got a block or so away!) we also wan to d to escape some of the characters you may find lighting up in the Nostrand Ave stairwell!! Did not happen! Unfortunately, as I learned, being so close to the Port Authority means you have a load of addicts on the street from sun up to sunrise. It ain’t just crack these kind fellows are smoking either! Don’t be alarmed though, they, well most of them are harmful enough. Just make sure you keep a few quarters at hand to ‘tip’ them when they open the doors to the stores or give you some real friendly greeting. But that’s New York! I might hear you all say. Fair enough, yes it is but I’m just writing this to prepare you, just in case. Like I say, my partner and I LOVED it! Being so close to Times Square, all the tall buildings and Hudson Yards was brilliant. The subway system in NY is so cool: you can literally get to anywhere with ease anddddd every carriage has air conditioning! Mayor Of London are you listening? So even though the station itself may be toasting, once you get into your carriage you get a nice reprieve. I digress: the hotel and staff, especially Krystal, were amazing. The breakfast team are insanely polite and accommodating. The breakfast buffet was excellent: lots to choose from and it tasted oh so good! Parking is crazy out here. If you struggle with the signs in your home country, please forget car hire when you come to NY. Also: beware of Statue Of Liberty ticket websites!!!

good breakfast, nice room, great view.

There is a public space outside the hotel, there are always 4 or 5 homeless or drug addicts sleeping or sitting on the benches outside. it can be a little daunting walking through them all.

We had booked bed only board and were very pleasantly surprised by the hotel. The staff were helpful and friendly, check in was fast and they helped us by finding two rooms not far from each other. Everywhere was clean and well maintained and the rooms were clean, comfortable and well thought out to maximise the space. I had read reviews that the rooms were small but we were very comfortable and didn't find the size an issue. Nice hot showers, fluffy towels, nice soaps etc. The hotel is in a fantastic location - just far enough from the noise of Time Square but also within easy walking distance (about 5-10 mins). Not far from Penn station and some great places on the doorstep to get a coffee and breakfast if you haven't booked that at the hotel. Would totally recommend and definitely be back if we visit NYC again.

NYC is expensive - that goes with the territory! So hotel rooms are pricey, but it is what it is and we were grateful for a comfortable, clean base from which to explore!