Four Points by Sheraton New York Downtown

We stood 5 nights in this Hotel. The room was really clean. The Wi-Fi wasn't that good, we had some issues with the connection. The bed was comfortable. The location of this hotel is excellent. The doors and walls are really thin, we had some problems to sleep, because of the noise in the hallway. The service was excellent and kind.

The Wi-Fi wasn't that good, we had some issues with the connection. There is no breakfast or restaurant in the hotel. The doors and walls are really thin, we had some problems to sleep, because of the noise in the hallway.

As expected of a full-service hotel, everything was proper. Complementary tea and coffee, good housekeeping, good staff, good facilities. The location is great too.

The room is a tad small. If you have 2 people with their own luggage each, practically there is very little space to move. Also, there is a table but not chair. Not really great if you have to work during your stay.

Great stay, perfect accommodations. Very reasonable. Great to be back in the City. The concierge allowed us to check in early (at 11:30) and we were able to get in our room, drop our bags and go to the 9/11 Memorial. This location is great for visiting the Memorial, the Brooklyn Bridge and lots of other top tourist cites.

The "best of NY food" deli nearby was great. We went there every morning for breakfast and got iced coffee and bacon egg and cheese on a croissant. The Korean bar downstairs right outside was great. The prosecco was delicious, and the soup dumplings were phenomenal. The staff at the hotel was friendly and helpful with holding luggage.

The rooftop bar was a little odd, it seems like they were profiling based on age and outfit for who they let in. It was a little odd my sister, Grandma, and I were turned away but the next couple was let in without reservations. It was advertised as a rooftop bar/grill but seemed more like a nightclub. Still cool for younger people who dress the par!

Front desk were very helpful and friendly. The room was very nice considering how little I paid (though the size is more appropriate for a solo traveler, not a couple). Location was fantastic, Fulton Street subway with a ton of major lines and PATH within walking distance. Never felt unsafe although there was quite a bit of construction going on around the area.

The wifi was slow during peak hours (but perfectly fine at night). One of the three elevators wasn’t working and the other two were very tiny so, at peak hours (like checkout) I had to take the exit stairs down five storeys instead because the elevator would take five minutes to come and by the time it got to my floor it would be full.

Really nice comfy hotel room for a weary traveller. Super king bed was oh so comfy all to myself! Daily cleaning was done impeccably. Large TV for entertainment was a great bonus. Shower and bathroom facilities were good and they kept my luggage on my departure day so I could fit in some extra exploring. Location was really good, found a beautiful sunny spot overlooking Brooklyn Bridge plenty of subway stations but also easy to walk around.

Nothing to note

Reception desk staff were all outstanding, the friendliest, accomodating and genuinely pleasant I've experienced from any hotel in a very long time. Comfy beds, lots of pillows and towels. Delighted by how how close we were to the wonderful South Street Seaport area, great place to dine, enjoy East River views. Short walk to Brooklyn Bridge promenade was also nice.

Bring ear plugs if light sleeper. Room doors are noisy, rather loud when neighbors down hall shut them. Construction in the area on weekdays. Sides of desk/shelf area could use a deep vacuuming. No fridge or microwave in rooms.

The location was excellent although construction work was going on opposite but that won't last forever. The room was a little compact but again it is central New York so no real surprise. Bed very comfortable.

Our shower door didn't close properly and after a fire alarm was triggered in error nobody came to open the fire door on the 15th floor. The area outside the hotel (appreciating that the hotel could do nothing about it) is a little off-putting.

The location was perfect and near to a lot of landmarks in NY you can reach walking , like statue of liberty and world trade center and Brooklyn bridge and all other landmarks are 15 to 30 minutes by taxi. a lot of facilities are a walk from the hotel. The room was clean and comfortable as a point of rest and start for the trips.

The room was little small comparing other hotels but was ok for one person.

great location, clean & comfy king room - small in size but exactly what we expected and still great value, subway station nearby and easy walk to tourist spots. definitely recommend.

we were a bit unlucky and 3 out of the 5 days we stayed there were fire alarm test days. weirdly we didn’t hear the fire alarm at all but were woken up by 8:30am each day with an announcement over speakers in our room warning that tests were going to be completed - was a bit of a strange experience that probably could have been managed by informing us at check in. would still stay again though.