Residence Inn New York Downtown Manhattan/Financial District

I can tell this is almost all perfect, the staff is always friendly specially the guys from the restaurant at breakfast time, they are super nice, the rooms are beautiful and clean, and the location is amazing, that’s why we stay here longer than we expected

they don’t take really serious the non smoking politic, some people smokes, next door, and is so so annoying to have that awful smells specially when I’m traveling whit my baby! I don’t know if is legal to smoke marijuana in a public place like and a hotel but that is the only thing that really annoying me, the solution that they gave me is to change my room but also I don’t find this fair at all, when I’m here for 2 weeks and a lot of stuff to pack

Fantastic location and neighbourhood with lovely coffee shops and restaurants in the area close to the touristic attractions and tubes. Also the room was spacious and very clean, the mattress and the pillow very comfy! Definitely recommended the place especially after a very long walk in the city.

Poor breakfast: Long queues waiting for breakfast ,the space of the buffet area was so small creating frustration in the mornings and they used to run out of basics orange juice and coffee quite quickly. Lift Capacity: Not enough lift Capacity especially for a 30 floor hotel, waiting a lot in the lobby or in the breakfast area to take the lift. There are only two lifts to accommodate hundreds of guests and the waiting time was significant.

I loved the amenities in the room, like the microwave and fridge. I also loved the peace and quiet, even though our room was right in front of the elevators. I slept great the whole time. And the location was amazing too.

The breakfast could have been better. Having more than two elevators to get to our rooms would be great. Also, giving us a room without things broken would have been nice. Lastly, I didn’t like that my room was placed right in front of the elevators. I’m 22 years old and have always been given the “worst located rooms” I’m pretty sure due to ageism. The only reason I didn’t complain was because I didn’t want to make the staff’s lives harder, because maybe it wasn’t intentional. Luckily, I slept fine and it was not a noisy experience.

I was sceptical about staying so far downtown, but it proved to be a great location as the two main north-south Manhattan subway routes are just a few blocks away. It's a fairly new hotel and the facilities are still in good condition, and the few times I needed help from the reception and housecleaning staff, they were prompt and professional. There is a wide variety of quick and affordable places to eat or get food nearby.

The kitchenette only provides a small microwave for cooking and the bare minimum of silverware and dishes, so it's not too practical if you're hoping to prepare meals in the room. It's really an exaggeration to call it a kitchenette in the first place.

We loved the location and the staff were wonderful. I have reviewed and recommended the hotel on Facebook NYC pages. we would stay again. The issues spoken about re elevators did not impact us at all. The laundry was very economical and breakfast though included we decided to buy provisions from the grocery market just up the road and make use of the kitchenette facilities. The only issue that I would mention is the air conditioning during the night. I was hot. Overall it was a great safe place to stay for location and venues.

air conditioning in the middle of the night.

Nice room but smaller than it looks in the picture. Nice view. Good location. Great reception staff.

Scary elevator experience.. started bouncing around floor 28, then stopped half a foot from floor level on the 3rd floor. Had a close call almost falling on my face. The next batch of people got stuck with the alarm blasting for a while. Also, all staff should be trained that if one set of elevators are stuck, you can take the other set to the highest floor and walk across to your building’s staircase which lead to your floor. We figured this out on our own and walked up 8 floors rather than the original 34.

The location was perfect. Close to subways and ferries. Plenty of restaurants and bars within easy walking distance. We had to change rooms as the first one had issues. But this was achieved very quickly. The staff were always friendly and polite.

The breakfast was simple. Although it satisfied our needs. Didn't like plastic cutlery and paper plates.

It was a good location, the breakfast was great, wide selection. The room was small, but convenient, it was clean. All in all good service and very nice staff.

The elevators were very busy, which resulted in one of them being broken one morning. My husband and I and some other guests were stuck inside. However this was fixed quickly.

The location was wonderful, the price was excellent for FIidi, and there was a free breakfast included! The beds were EXTRA comfortable and a 10/10’to the cleaning staff for the IMPECCABLE cleanliness! 😊

Our only issue was with the slow and quite loud elevators. The room was slightly small for two, but that’s a big city norm!

Convenient location. Excellent room design - Modern. We love the design inside of the elevators and hallway.

Breakfast was ok. I expected more options, especially Vegan, Keto. The coffee was not great - cheap quality. The check-in procedures need to be improved - faster - When I reserved the hotel through Bookings - but the technical process for the front desk representative struggled to locate my reservation confirmation number. Waiting for about 20 minutes, not only for me as well for others too through my observations.