Hotel 32 32

The staff was friendly and helpful. The location was great. The bed was comfortable. The heat worked well.

We booked a room with a kitchen but were given one without. When I inquired, they said there had been a maintenance problem with the room we should have had. Problems happen, but it would have been nice if they had informed us and given us a partial refund before I asked. When I did inquire, they promised to pursue a refund, so I'm waiting to see what happens. I also had to ask for linens for the pull-out bed.

location and the first hotel I’ve had in New York that the A/C actually worked

the view. we booked a room with a balcony in hopes of a decent view. not the case just a view of what looked like a dungeon and pigeon crap.

Location is great.

They charged $28.50 per night, per room (“room fee”) even though Booking.com says the rate includes all taxes and fees. The rooms were really warm and there was no good ventilation option except to open the window in January! We left our luggage on our departure day—a service offered by almost any hotel. They were rather gruff about us requesting the service and when we returned to collect it the storage area was unlocked and unattended. Anyone could have come and taken our bags!

Staff were wonderfully helpful and friendly. Location is central and close to good breakfast. Room and bed are comfortable. Balcony is a nice touch.

Reading lights above the bed are a nice idea but the bulbs are too bright, or aimed improperly, they hurt the eyes. Had to use the bathroom light as a lamp in the evenings.

Amazing location right in the centre of midtown! Good sized room and reasonably priced for the area.

The kitchen was disappointing and this would be the main criticism of the room. There was extremely limited kitchen utensils - no glasses for example and just 2 mugs. The utensils which were there were not cleaned properly and there was old food from the previous guest which has gone off and was still in the back of the fridge.

The reception desk was busy every time I called, room 804. I reported that the floor of the shower was moving / soft underfoot, room 804. It maybe rotting out. The guy on the reception didn't seem to be concerned or appreciate the information, but may have noted it down. I couldn't tell due to his lack of interest.

The fact that the reception desk was always busy when I called. But yet when ever I was in the reception the person on duty was never on the phone. A colleague staying at the hotel said he had no problems contacting reception when he called. Which leads me to believe there's a problem with the phone in room 804.

The staff were always helpful and friendly, ready to accommodate any needs I had. When I first got there I wanted to switch to a street view room and within a couple of days I got an upgrade to a larger street view room. I was also helped with my bags both upon arrival and departure. The hotel is also extremely close to Koreatown which was great for getting food or boba throughout the day. It’s close to a bunch of good restaurants in general, as well as places with good breakfast options, and a laundromat which was helpful for me.

A microwave would’ve been nice, and I was staying here temporarily while attending school and would want to be in bed by 12, but I’d hear a lot of noise - I guess from neighbors in other rooms - around 11 pm.

The main reason we chose this hotel was to have a kitchen for preparing a simple breakfast. Our room had a comfortable double bed. Other members of our family had a room with two queen or double beds. The decor is basic, but attractive and functional. The floor is hardwood and the bathroom is marble. This is not a luxury property, but it met our needs perfectly for value, the kitchen, and the location. The reception staff is very friendly and helpful. If you like sushi, the Japanese Sushi restaurant in the hotel is excellent.

The kitchen did not have any dish washing soap, a sponge, a dish cloth or paper towels. It would have been nice to have these items.

Location, Location, Location! Easy walk to so many things! Not super fancy but VERY, VERY nice! The room was modern, absolutely immaculate and the perfect size (which is had to find in NYC) with big windows for natural lighting. The bed & pillows were VERY comfortable BUT, most of all, the staff were VERY friendly, professional and accommodating! Sofi & Gabriel are top notch & really went the extra mile to help us feel welcome and attended to. The AC works great, our room faced the inside towards other buildings and was so quiet we slept like babies! One of Mid-town Manhattan’s best kept secrets, we highly recommend and will definitely be back! A special “thank you” to Sofi & Gabriel! And congratulations to hotel management for an outstanding job!

nothing negative about our stay. The parking is off-site but we didn’t have a car so I we can’t really share anything in regards to parking.

Room was exactly the same as depicted. Balcony with queen-sized bed. Didn't expect a nice city view with this price. This is NYC. Compared to price, I'm satisfied with overall facilities and newly renovated restroom. Location was also really close to everything. Actually, I booked two rooms two times both for me/my wife and my parents. We were assigned to separate towers (North and South). One has a bit tight lobby but the rooms(Queen room with a terrace) are the exactly same with each other. AC works okay. Though they didn't run room keeping unless requested. Acceptable with current situation(post-Covid). I don't understand the complaints about bad condition of rooms. For me, I don't regret to stay here for NYC trip for total 5 nights.

Everything is beyond my expectation as I prepared the worst case based on all of the bad reputation and reviews. Most of them should be outdated though. With this affordable price, definitely gonna recommend.