Roxy Hotel New York

Amazing location, great atmosphere, spotlessly clean, great food. most of the staff very helpful.

One staff member manning the restaurant check in was incredibly rude and unhelpful- she made us feel completely unwelcome and an inconvenience for simply wanting to sit down for a quiet drink in the bar. One evening during our stay there was a private event on which meant we couldn’t use the bar or restaurant- no advance notice given which would have been easy to do. Sting in the tail was the $34.99 “amenity fee” added to our bill on checkout- no mention of this anywhere before- apparently to cover the “free wifi”, “free water” etc?? we didn’t receive any complimentary water apart from when we checked in at reception. after a week long stay plus taxes that additional fee really mounted up and felt a bit like we were being ripped off…

Enjoy the difference in the hotel compared to others such as the jazz bar and stage in the centre.

Waiter table service was very poor

Location of hotel is SUPER convenient for subway lines and walking to many neighborhoods, including the one it's located in, Tribeca. Rooms are bigger than many at the same price point. There are is live music in the lobby which can filter up through the atrium to most rooms, but the built-in white noise machines in the room do an excellent job of masking the music wafting through the property.

As it was the Christmas holiday weekend, the hotel restaurant seemed a bit understaffed and we ended up walking out of brunch as the hostess just could not handle the crowds properly. After waiting to be seated, we were given brunch menus. Then a few minutes later, those were practically ripped out of our hands and replaced with lunch menus. After more waiting and not being greeted, poured water, or even acknowledged by any service staff, we walked out. Unfortunate, but probably the trend with many hospitality industries that are understaffed and staff is overworked.

We stayed in a Roxy King room was a good size and very comfortable. I was however surprised that this room was the same size as the Roxy Deluxe King which we had stayed in on a previous visit. It would appear that the only advantage to the Roxy Deluxe King is that it is on a higher floor. I assume this is because there is live music every night and you are paying extra for Roxy Deluxe King as it may be better from a sound proofing prospective. Having stayed on the 6th and 8th floor I would advise guests to book the Roxy King Deluxe and save themselves some money.

We checked out at 4.45am to catch a flight back to the UK and were unable to see our final bill as this is produced by an automated system at midday. This means you leave the Hotel not entirely sure what you have charged to your room during your visit.

Gorgeous decor. Great live Jazz music daily. Wonderful bar. Helpful, polite staff, good location - easily accessible to all points in city

Very poor room sound proofing. Could hear loud traffic noise (even though on high floor), daily nightly noise from Live Music down below. Did not sleep well at all. Also the bed contained something very allergic to me. Not sure if it is the detergent they use or what. Ended up having skin allergic rash every night. Restaurant prices very expensive for the portion, even though the food was good.

The exterior is very cool and so is the interior of the common areas like the reception and bar. The staff were friendly, the room was comfy and a good size. The location was nice, within walking distance so lots of bars, restaurants, and shops.

The bar was busy and very noisy until 2am on Friday and Saturday, which was ok, but after a long flight I wanted a good night sleep. We couldn’t get reservations for the Django jazz bar, so I wish we would have known to book in advance. The food and drink at breakfast was overpriced for the quality, as was the dinner in the main bar.

Love the downtown SOHO vibe -- music in evening, bar, all great The rooms vintage decor was great - ample closet and draw space. Great bathroom -- did get a little steamy without exhaust fan. Major flaw -- the sink vanity light is on left side, so right side of face was in shadow -- would be better over head of something

Major flaw -- the bathroom sink vanity light is on left side, so right side of face was in shadow -- would be better over head of something My free wifi keep having to be re-signed in every day or after I came and return -- the wifi did not automatically sign me in -- I have to fill out the form as a guest each time.

The hotel was very clean and the staff were first class. The location was excellent for South Manhattan. The atmosphere was great with live music every night. While children were very welcome the vibe in the evening was more adult.

The only slight down side was the Bar Staff who were less welcoming than all the other hotel employees. While we enjoyed our stay at the South end of Manhattan the location would be challenging it you wanted to go shopping on 5th Avenue or explore Central Park or other attraction at the Northern end of the island.

We travelled to New York and stayed in the Roxy with a purpose...to get engaged. I had told the staff and they were faultless. Dwight and Leidy on the front desk could not do enough for us and even put a surprise in our room to celebrate. The hotel has a really cool vibe with a cinema, jazz bar and live music in the lounge most evenings. We loved going back there after a day exploring

Noise...if you don't like buzzy hotels then maybe not for you. We loved it. The central location means that life is happening all around you

We have been staying at the Roxy for over 15 years We like the location, and the lively piano / lounge / bar area which gives it a great vibe. Rooms are quite dark and stylish with tinted mirrors. Beds are really comfortable and rooms are clean. Bathrooms are small but not bad for New York.

Staff never remember us or recognise that we have stayed here over 20 times over the years. The rooms are noisy as the sound from the bar area travels. There are white noise buttons in the rooms to help with this, but corner rooms are quieter on a high floor.